In an uncertain economic climate, consumers demand empathetic, accessible brands that they can rely on. Brands, now more than ever, need to earn the trust and win the loyalty of their customers. iAdvize offers an online experience that is humanized, innovative, and flexible enough to meet the new budgetary constraints that many brands are currently facing.
With more than 5 billion users, messaging is the best, and most cost-effective solution for remaining close to your customers.
increase in messaging use in countries most affected by the coronavirus*
Maintain the human connection with your customers, no matter the distance, with iAdvize.
increase in conversations handled by the ibbü expert community on our platform during COVID-19
Automate parts of your online conversations to tackle high volumes of contacts, and improve productivity with our platform.
of partial or complete conversations held through chatbot* compared with 20% before the crisis
iAdvize collects and analyzes data from millions of online conversations. Stay informed with your customers’ concerns in real-time so you can make the best decisions now.
messages exchanged via iAdvize since the beginnig of COVID-19*
Get familiar with the most current trends with our analyses and customer case studies.
2 hours : to train agents training via elearning
Nearly 1/4 of consumers will continue to increase their video conferencing post-COVID
50% of conversations completely or partially automated during COVID-19
15s delays in first response times despite 3x more conversations
More than 100 experts deployed in 6 days for one of our clients
16,5%: post-chat conversion rate in the Consumer Products sector the 1st week of the lockdown
22 contacts/hr and 86.9% CSAT: performances of one of the most productive agent on iAdvize in May 2020
+61% increase in the average basket after a conversation
1/4 of all questions were related to delivery or cancellation in April 2020 for our high-tech clients
Covid-19 introduced a period of uncertainty and created new constraints for businesses. They must show agility and use flexible solutions. iAdvize responds to these challenges with: