At iAdvize, security and privacy are our top priorities.

Yes, iAdvize has a data processing addendum available for each of its entities in multiple languages. You’ll find the up-to-date versions here.

iAdvize processes the following data for customers using the iAdvize solution: 

• Customer’s website visitors' data (visitor unique identifier, IP address, technical data, navigation data, etc.) 
• Data relating to chat conversations (content of the conversation, number of chats, duration, date, response to satisfaction survey if applicable, etc.)
• Data relating to conversations via Facebook Messenger, WhatsApp, or Apple Messages for Business
• Data relating to customers’ employees using the solution (first name, last name, alias, username, position held within the client’s company, log in data, logs, etc.)

The iAdvize solution is designed primarily for e-commerce websites and is not intended to collect sensitive data. However, the latter has a free input area and may be required to process sensitive data provided directly by the visitor. That’s why iAdvize helps its customers set up safeguards to collect only necessary information.

Each iAdvize employee receives continuous privacy and security training through online and on-site training courses. 

Information about the services provided by each iAdvize sub-processor and their geographic location is available here. This list is updated regularly.  

If you wish to exercise your rights, you may use the following service : 

You can also write to us at privacy@iadvize.com or by mail at the following address: 

9 rue Nina Simone - EuroNantes Gare, le Berlingot Bâtiment B, 44 000 Nantes

If, after our response, you feel that your rights concerning your personal data have not been respected, you may lodge a complaint with the competent data protection authority: 

CNIL, 3 Place de Fontenoy, TSA 80715, 75334 PARIS CEDEX 07