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At iAdvize, security and privacy are our top priorities.

We continuously monitor and update our security and privacy policies to ensure they comply with the latest laws and regulations.

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iAdvize has been ISO 27001 certified since 2019, demonstrating adherence to the internationally acclaimed standard for information security management. 

Moreover, we meet the CSA Security, Trust & Assurance Registry (STAR) requirements, underscoring our dedication to upholding the highest standards of security and trust in cloud services.

Legal & Privacy

As a service provider and data processor for our customers, we are committed to supporting them in their compliance with applicable data protection laws, like GDPR, CCPA, CPRA, AI Act, etc.


Infrastructure Security

  • Hosted on AWS, partnering with Azure and Google, with data hosting in Europe
  • Dedicated virtual private clouds (VPCs)
  • Subnet and network ACLs
  • Automated backup strategies
  • Database encryption
  • Disaster recovery plan

Security Governance

  • Information security policies that are regularly reviewed and updated to comply with ISO 27001 standards and GDPR requirements
  • Executive oversight
  • Risk management framework (NIST, Ebios RM, OWASP)
  • Data Protection Officer (DPO)
  • Security awareness training
  • Incident response and reporting
  • Vendor and third-party management

Product Security

  • Adoption of a secure development lifecycle (SDLC)
  • Code source access controls
  • Security by Design and Privacy by Design
  • Regular security audits
  • Data encryption at rest and in transit
  • Compliance with GDPR


  • Advanced monitoring systems
  • Incident response team
  • Regular security drills
  • Automated security alerts
  • Collaboration with leading security platforms and services, such as YesWeHack for vulnerability management and Board of Cyber for external vulnerability & perimeter monitoring
  • Continuous improvement


IT System

  • Centralized identity and access management
  • Multi-factor authentication (MFA)
  • Network segmentation and firewalls
  • Endpoint protection
  • Secure remote access
  • Disaster recovery and business continuity


Yes, iAdvize has a data processing addendum available for each of its entities in multiple languages. You’ll find the up-to-date versions here.

iAdvize processes the following data for customers using the iAdvize solution: 

  • Customer’s website visitors' data (visitor unique identifier, IP address, technical data, navigation data, etc.) 
  • Data relating to chat conversations (content of the conversation, number of chats, duration, date, response to satisfaction survey if applicable, etc.)
  • Data relating to conversations via Facebook Messenger, WhatsApp, or Apple Messages for Business
  • Data relating to customers’ employees using the solution (first name, last name, alias, username, position held within the client’s company, log in data, logs, etc.)

The iAdvize solution is designed primarily for e-commerce websites and is not intended to collect sensitive data. However, the latter has a free input area and may be required to process sensitive data provided directly by the visitor. That’s why iAdvize helps its customers set up safeguards to collect only necessary information.

Each iAdvize employee receives continuous privacy and security training through online and on-site training courses. 

Information about the services provided by each iAdvize sub-processor and their geographic location is available here. This list is updated regularly.  

If you wish to exercise your rights, you may use the following service : 


You can also write to us at or by mail at the following address: 

9 rue Nina Simone - EuroNantes Gare, le Berlingot Bâtiment B, 44 000 Nantes

If, after our response, you feel that your rights concerning your personal data have not been respected, you may lodge a complaint with the competent data protection authority: 

CNIL, 3 Place de Fontenoy, TSA 80715, 75334 PARIS CEDEX 07

iAdvize relies on a network of trusted subcontractors to power its solution, guaranteeing optimal compliance and performance, and unlocking unlimited possibilities for your business' success. 

Last Update : 06/06/2024
iAdvize Sub-processors

Sub-processor: AWS
Location: Germany
Use: Data storage

Sub-processor: Microsoft Azure OpenAI
Location: Europe (EU) and United Kingdom
Use: AI features

Sub-processor: Mixpanel
Location: United States
Use: Tracking 

Sub-processor: Salesforce
Location: Europe (EU) and United States
Use: CRM 

Sub-processor: Google
Location: Europe (EU) and United States
Use: Storage and translation

Sub-processor: Langsmith
Location: Europe (EU) (AWS)
Use: AI governance

Sub-processor: Datadog
Location: United States
Use: Support

Sub-processor: Zendesk
Location: Germany
Use: Support

Sub-processor: Twilio
Location: United States
Use: Call & SMS channel

Sub-processor: Hubspot
Location: Europe (EU)
Use: CRM


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