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White Papers & Guides Educational content to help you build your e-commerce strategy.

Blog Everything you need to know about conversational commerce.

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Resources

Here you'll find all of our white papers, infographics, and guides.

Watch the webinar

Conversational Commerce & CX: Turning Real-time Engagement into Revenue

Time to read : 50 min

Watch the webinar

Fix Your Funnel Fast: Gen AI Secrets to Boost Conversion Rates

Time to read : 50 min

Download the white paper

Generative AI Trends in Retail and E-commerce

Time to read : 10 min

Download the white paper

The Ultimate Guide to Maximizing Black Friday Revenue with Generative AI

Time to read : 15 min

Download the white paper

Generative AI for E-commerce Sales: 8 AI Shopping Assistant Success Stories

Time to read : 15 min

Download the checklist

AI Chatbot Launch Checklist

Time to read : 10 min

See the infographic

Fashion Key Figures: Generative AI in the E-commerce Customer Experience

Time to read : 5 min

Download the white paper

Barometer: Generative Artificial Intelligence for E-commerce

Time to read : 15 min

Download the white paper

American Consumers on Generative AI in E-Commerce

Time to read : 15 min

Download the white paper

Debunking Myths of Generative AI in E-Commerce: The Ultimate Guide

Time to read : 15 min

Download the white paper

Cut Costs & Drive Revenue: How Conversational Commerce Gets You Big Wins

Time to read : 10 min

See the infographic

Conversational Industry Benchmark for DIY & Home: Key Client Figures and Trends

Time to read : 5 min

Download the white paper

3 Winning Strategies for Engaging Your E-commerce Website Visitors

Time to read : 10 min

Read the article

The Future of Commerce Belongs to Connected Sales

Time to read : 6 min

Download the white paper

Conversational Stores: Put Your In-Store Associates at the Center of Your E-Commerce Strategy

Time to read : 15 min

Watch the interview

Larry Rodgers: Understanding the Evolution of Retail

Time to read : 27 min

Watch the interview

Amandine Durr: Building Customer Experiences that Your Users Love

Time to read : 18 min

Download the white paper

Beauty: New Opportunities to Deliver Exceptional Customer Experiences

Time to read : 15 min

Watch the interview

Tabitha Dunn: A CX leader's first year: milestones for a successful transformation roadmap

Time to read : 24 min

Watch the interview

Sandra Thompson: Unleashing the Power of Emotional Intelligence to Enhance CX

Time to read : 24 min

See the infographic

Customer Experience Today: 3 Must-Have Trends to Win Over Gen Z

Time to read : 5 min

Read the article

Hardware Companies CMI Ranking 2022

Time to read : 8 min

Download the white paper

The Complete Guide to Live Shopping

Time to read : 7 min

Read the article

Consumer Electronics Retailers CMI Ranking 2022

Time to read : 8 min

See the infographic

E-commerce: Fashion is Looking to Crack the Code of Conversational Commerce

Time to read : 10 min

Read the article

Pet & Garden Companies CMI Ranking 2022

Time to read : 8 min

Watch the interview

Howard Tiersky: Connecting CX to Business Results

Time to read : 27 min

Read the article

Consumer Electronics Brands CMI Ranking 2022

Time to read : 8 min

Read the article

Sporting Goods Retailers CMI Ranking 2022

Time to read : 8 min

Watch the interview

Jeff Sheehan: Bridging Theory and Practice When Implementing a CX Strategy

Time to read : 23 min

Read the article

Spare Parts & Repair Companies CMI Ranking 2022

Time to read : 8 min

Read the article

Large Retailers CMI Ranking 2022

Time to read : 8 min

Download the white paper

The 13 Steps to Live Shopping

Time to read : 15 min

Watch the interview

Alex Genov: Using Psychology to Design Meaningful Customer Experiences, Lessons From Zappos

Time to read : 35 min

Read the article

Beauty CMI Ranking 2022

Time to read : 8 min

Watch the video

Why Should You Use Live Shopping

Time to read : 3 min

Watch the interview

Leading CX Transformation, Christophe Carrère, Group Customer Engagement Director, Europcar Mobility Group

Time to read : 17 min

Read the article

The Definitive Guide to Launching and Growing a Live Shopping Program in 2022

Time to read : 15 min

Read the article

Sporting Goods Brands CMI Ranking 2022

Time to read : 8 min

Watch the interview

Alexander Graf: Adapting, Surviving and Thriving in Today’s E-Commerce World

Time to read : 32 min

Watch the interview

Marie-Helene Cusson: Owning Business and Customer Intelligence to Drive Conversions

Time to read : 14 min

Read the article

Back to School Companies CMI Ranking 2022

Time to read : 8 min

Watch the interview

Derric Haynie - Avoiding the Pitfalls of Live Chat for e-Commerce

Time to read : 27 min

Read the article

Home Furnishings CMI Ranking 2022

Time to read : 8 min

Watch the interview

Jörg Heinemann: Innovating For Today’s Consumer

Time to read : 32 min

Watch the video

Top 5 Omnichannel Retail Trends

Time to read : 3 min

Watch the interview

How to: Live Shopping, Instructions, Wins, and Secrets to a Successful Event

Time to read : 26 min

Watch the interview

Lucie Buisson: How Analytics Fuel Conversational Customer Journeys

Time to read : 20 min

Watch the video

Conversational AI: how it works

Time to read : 2 min

Watch the interview

Claudio Baptista: Hyper-Personalizing the Customer Journey

Time to read : 24 min

Watch the video

Why Use a Net Promoter Score?

Time to read : 2 min

Watch the interview

Chris Parsons: Building Digital Experiences for Every Persona

Time to read : 32 min

Watch the interview

Dennis Snow: The 6 Pillars of a Magical Experience

Time to read : 18 min

Watch the interview

Kate Leggett: VP and Principal Analyst at Forrester

Time to read : 39 min

Watch the interview

Brian Solis: How Customer Mindset and Habits Impact CX

Time to read : 33 min

Watch the interview

Ajit Sivadasan: Creating Seamless Customer Experiences

Time to read : 27 min

Watch the interview

Jeannie Walters: How to Deliver on Your CX Mission Every Time

Time to read : 35 min

Watch the video

We make brands conversational

Time to read : 3 min

Watch the video

Why did Leroy Merlin use messaging to adapt to the COVID-19 crisis?

Time to read : 4 min

Watch the video

Covid-19 & Customer Service: how to replace telephone assistance with messaging?

Time to read : 2 min

Watch the interview

Tiffani Bova - Putting the customer at the center of your growth strategy

Time to read : 31 min

Download the white paper

More than Messaging: Transform your CX to withstand the crisis

Time to read : 7 min

See the infographic

How one sports retail brand redeployed their employees online

Time to read : 5 min

Download the white paper

Experience: Beyond the product offer

Time to read : 12 min

See the infographic

How can you optimize your customer service agents’ productivity through messaging ?

Time to read : 7 min

Read the study

Bridging the Delivery Gap: The Bot to Human Handover

Time to read : 10 min

Download the white paper

The Total Economic Impact™ of a conversational CX

Time to read : 22 min

Read the study

Black Friday Benchmark: Looking Ahead at Peak Trends in Ecommerce & Fashion

Time to read : 10 min

Download the white paper

Sports Retail Industry Focus: How to Become the Digital Destination of Choice

Time to read : 10 min

Download the white paper

Consumer Electronics Focus: Delivering a Premium Online Customer Experience to Thrive Amongst Omnishoppers

Time to read : 10 min

Read the study

B2C Fieldworks: Why do brands abandon high-intent customers at the point of purchase? And how to fix it.

Time to read : 15 min

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