Achieve your business goals
with our strategic support.
Achieve your business goals
with our strategic support.

Let’s create your unique conversational customer experience strategy.

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Full access to the platform for all

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The right support plan for you

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Maximum volume of conversations

For all plans: All inclusive access
to the iAdvize conversational commerce platform.

ACCESS TO ALL COMMUNICATION CHANNELS Channel-Feb-09-2023-01-35-10-5594-PM Channel-1-1 Channel-2-1 Channel-3 Frame 12193-1 Channel-4 Channel-6 Channel-7 Channel-8 Channel-9
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Unlimited iAdvize chatbot scenarios

User Actions

Unlimited users

Cursors

State-of-the-art targeting strategy

Data transfert

Automatic platform updates

Design

Graphic customization

Computers

Online training platform

Organisation

Native integrations (Salesforce, Zendesk, etc.)

Applications

Access to our many APIs

Business

Access to our native reports

Your Support Plan

Success
Essentials

Take full advantage of our all inclusive platform with SuccessEssentials and kickstart your CX autonomously.

Initial setup and configuration with our Customer Success team

Online training and access to our Knowledge Base

One annual business review with a CSM

9am-6pm support services (Mon-Fri)

Success
OnDemand

With SuccessOnDemand, take advantage of our conversational platform with an extensive catalog of services and personalized support.

All SuccessEssentials plan benefits, plus:

In-depth account management

Team training and enablement

Native integration projects

Advanced guidance on creating your conversational strategy

SuccessPro
& SuccessMax

Two plans for twice the ambition! SuccessPro and SuccessMax are powerful levers adapted to your ROI targets that include a tailor-made, proactive, and continuous support strategy.

All SuccessOnDemand plan benefits, plus:

In-depth account management

Continuous configuration improvement

Advanced training and enablement

Success
Solutions

For custom integrations, add SuccessSolutions to your support plan. Fully integrate iAdvize into your application ecosystem and maximize the impact of your conversational strategy.

Feasibility study

Specification

Project governance

Maintenance services

Frequently Asked Questions

Yes, you can choose to add SuccessSolutions for your custom integrations to the support plan of your choice (SuccessEssentials, SuccessOnDemand, SuccessPro, or SuccessMax). 

Yes, simply contact your CSM or Account Executive so that we can evaluate your needs together and find you the ideal support plan. 

The price of the support plan of your choice is fixed for the duration of your contract and will not change during this period. You may only incur additional charges if: 

- You switch to a higher support plan
- You exceed your maximum conversation volume, as agreed upon in your contract 
- You require extensive access to support or single sign-on (SSO) technology

Yes, you can connect iAdvize to your CRM to facilitate information sharing and improve your agents’ performance. We connect to our customers' preferred technologies and invest in the development of APIs and connectors so that information is easily exchanged between iAdvize and the brand’s technology ecosystem. We also offer access to several native connectors. For all your custom integration needs, the SuccessSolutions plan is for you.

ibbü is our independent, on-demand brand advocate program that allows you to offer authentic purchasing advice and personalized recommendations to all your web visitors via live chat. We source, train, and manage these enthusiasts based on their knowledge of your products or services. We agree on the number of conversations that will be managed by your brand advocates and on the cost of each conversation they answer. You receive a monthly invoice reporting the volume of conversations handled by each advocate. 

Our platform uses a ‘Privacy by Design’ approach to ensure compliance when processing personal data. It consists of adapting appropriate organizational and technical measures from the design of the project to guarantee the protection of privacy and fundamental freedoms. We also allow you to set up a conversational strategy that is 100% GDPR and CCPA compliant. iAdvize is fully ISO 27001 certified, which is an international standard for information security.