Yes, you can choose to add SuccessSolutions for your custom integrations to the support plan of your choice (SuccessEssentials, SuccessOnDemand, SuccessPro, or SuccessMax).
Yes, simply contact your CSM or Account Executive so that we can evaluate your needs together and find you the ideal support plan.
The price of the support plan of your choice is fixed for the duration of your contract and will not change during this period. You may only incur additional charges if:
- You switch to a higher support plan
- You exceed your maximum conversation volume, as agreed upon in your contract
- You require extensive access to support or single sign-on (SSO) technology
Yes, you can connect iAdvize to your CRM to facilitate information sharing and improve your agents’ performance. We connect to our customers' preferred technologies and invest in the development of APIs and connectors so that information is easily exchanged between iAdvize and the brand’s technology ecosystem. We also offer access to several native connectors. For all your custom integration needs, the SuccessSolutions plan is for you.
ibbü is our independent, on-demand brand advocate program that allows you to offer authentic purchasing advice and personalized recommendations to all your web visitors via live chat. We source, train, and manage these enthusiasts based on their knowledge of your products or services. We agree on the number of conversations that will be managed by your brand advocates and on the cost of each conversation they answer. You receive a monthly invoice reporting the volume of conversations handled by each advocate.
Our platform uses a ‘Privacy by Design’ approach to ensure compliance when processing personal data. It consists of adapting appropriate organizational and technical measures from the design of the project to guarantee the protection of privacy and fundamental freedoms. We also allow you to set up a conversational strategy that is 100% GDPR compliant. iAdvize is fully ISO27001 certified, which is an international standard for information security.