Resources

E-Commerce Brand Leverages Trusted Generative AI to Offer 20 Million Users Online Shopping Assistance

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E-Commerce Brand Optimizes Its Customer Service & Achieves 90% CSAT

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Brother Boosts Customer Service Efficiency With Messaging & AI Automation

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Leading Telecom Brand Cuts Online Costs By Automating CX 67% Via AI

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Mass Media Brand Sees 10% E-Commerce Conversion Rate Via Live Shopping

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Petit Bateau Streamlines Customer Service With Assisted E-commerce

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Cut Costs & Drive Revenue: How Conversational Commerce Gets You Big Wins

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Leading French telecomm equipment provider supports 1,000 site visitors every month

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Conversational Industry Benchmark for DIY & Home: Key Client Figures and Trends

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TUI.com optimizes its online shopping experience through messaging

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How ManoMano Accelerates Growth Through Conversation

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Downloadable Live Shopping RFP Template

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3 Winning Strategies for Engaging Your E-commerce Website Visitors

Time to read : 10 min

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The Future of Commerce Belongs to Connected Sales

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Samsung US leverages their conversational strategy to increase online sales

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Sideshow Achieves 60% Ticket Reduction in Less than Three Months with iAdvize

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Decathlon Spain Boosts Sales and Delights Online Customers by Connecting Them to Their Local Store

Time to read : 6 min

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Conversational Stores: Put Your In-Store Associates at the Center of Your E-Commerce Strategy

Time to read : 15 min

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Larry Rodgers: Understanding the Evolution of Retail

Time to read : 27 min

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GetFPV builds a competitive advantage thanks to their expert community

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Amandine Durr: Building Customer Experiences that Your Users Love

Time to read : 18 min

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Beauty: New Opportunities to Deliver Exceptional Customer Experiences

Time to read : 15 min

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Tabitha Dunn: A CX leader's first year: milestones for a successful transformation roadmap

Time to read : 24 min

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Ibbü Product Experts Support Customers of RS Components, Boosting CSAT 89% and NPS +49 pts

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Philips Leverages Live Shopping Into a Powerful Promotional Tool

Time to read : 8 min

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Sandra Thompson: Unleashing the Power of Emotional Intelligence to Enhance CX

Time to read : 24 min

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Customer Experience Today: 3 Must-Have Trends to Win Over Gen Z

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Hardware Companies CMI Ranking 2022

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The Complete Guide to Live Shopping

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Consumer Electronics Retailers CMI Ranking 2022

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E-commerce: Fashion is Looking to Crack the Code of Conversational Commerce

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Pet & Garden Companies CMI Ranking 2022

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Fnac Darty reinvents its customer relation strategy with messaging

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Howard Tiersky: Connecting CX to Business Results

Time to read : 27 min

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Consumer Electronics Brands CMI Ranking 2022

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ManoMano, or How to Put Human Connection at the Core of Digital CX

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Sporting Goods Retailers CMI Ranking 2022

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Jeff Sheehan: Bridging Theory and Practice When Implementing a CX Strategy

Time to read : 23 min

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Spare Parts & Repair Companies CMI Ranking 2022

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Large Retailers CMI Ranking 2022

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The 13 Steps to Live Shopping

Time to read : 15 min

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Alex Genov: Using Psychology to Design Meaningful Customer Experiences, Lessons From Zappos

Time to read : 35 min

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Beauty CMI Ranking 2022

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Why Should You Use Live Shopping

Time to read : 3 min

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Leading CX Transformation, Christophe Carrère, Group Customer Engagement Director, Europcar Mobility Group

Time to read : 17 min

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The Definitive Guide to Launching and Growing a Live Shopping Program in 2022

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Sporting Goods Brands CMI Ranking 2022

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Alexander Graf: Adapting, Surviving and Thriving in Today’s E-Commerce World

Time to read : 32 min

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Marie-Helene Cusson: Owning Business and Customer Intelligence to Drive Conversions

Time to read : 14 min

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Back to School Companies CMI Ranking 2022

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Derric Haynie - Avoiding the Pitfalls of Live Chat for e-Commerce

Time to read : 27 min

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Home Furnishings CMI Ranking 2022

Time to read : 8 min

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Sideshow generates over $80,000 in sales with its Aploze by iAdvize anniversary Live Shopping

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Jörg Heinemann: Innovating For Today’s Consumer

Time to read : 32 min

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How Does IKKS Deliver an Instant Personalized Advice Experience to Its Customers With ibbü

Time to read : 6 min

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Top 5 Omnichannel Retail Trends

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How to: Live Shopping, Instructions, Wins, and Secrets to a Successful Event

Time to read : 26 min

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Lucie Buisson: How Analytics Fuel Conversational Customer Journeys

Time to read : 20 min

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Conversational AI: how it works

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Claudio Baptista: Hyper-Personalizing the Customer Journey

Time to read : 24 min

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Why Use a Net Promoter Score?

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How Cdiscount Uses Messaging to Guide 17,000 Visitors per Month

Time to read : 6 min

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Chris Parsons: Building Digital Experiences for Every Persona

Time to read : 32 min

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Dennis Snow: The 6 Pillars of a Magical Experience

Time to read : 18 min

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Belambra boosts its conversion rate x20 thanks to the ibbü community

Time to read : 6 min

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Kate Leggett: VP and Principal Analyst at Forrester

Time to read : 39 min

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Brian Solis: How Customer Mindset and Habits Impact CX

Time to read : 33 min

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Ajit Sivadasan: Creating Seamless Customer Experiences

Time to read : 27 min

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Jeannie Walters: How to Deliver on Your CX Mission Every Time

Time to read : 35 min

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Mathieu Pihery, Belambra: "Messaging allows us to provide better support for our customers throughout the buying process"

Time to read : 8 min

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Ed Billmaier, Samsung US: "From last year to this year, we’ve grown sales x10"

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We make brands conversational

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Why did Leroy Merlin use messaging to adapt to the COVID-19 crisis?

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Covid-19 & Customer Service: how to replace telephone assistance with messaging?

Time to read : 2 min

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Sage deploys a conversational strategy to support their SaaS strategy

Time to read : 7 min

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Decathlon enhances its online customer experience through Messaging

Time to read : 4 min

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Tiffani Bova - Putting the customer at the center of your growth strategy

Time to read : 31 min

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More than Messaging: Transform your CX to withstand the crisis

Time to read : 7 min

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OtterBox strenghens its D2C strategy by elevating its digital customer experience

Time to read : 7 min

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How one sports retail brand redeployed their employees online

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Experience: Beyond the product offer

Time to read : 12 min

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How can you optimize your customer service agents’ productivity through messaging ?

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STUDY

Bridging the Delivery Gap: The Bot to Human Handover

Time to read : 10 min

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The Total Economic Impact™ of a conversational CX

Time to read : 22 min

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STUDY

Black Friday Benchmark: Looking Ahead at Peak Trends in Ecommerce & Fashion

Time to read : 10 min

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Sports Retail Industry Focus: How to Become the Digital Destination of Choice

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Leroy Merlin Improves the Performance of its Omnichannel Strategy by Offering a Personalized and Human Customer Experience Online and In-Stores

Time to read : 7 min

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Consumer Electronics Focus: Delivering a Premium Online Customer Experience to Thrive Amongst Omnishoppers

Time to read : 10 min

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At TUI France, a Customer Journey Accompanied by Messaging Allows a Transformation Rate 4x Higher than a Traditional Journey

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Le Petit Vapoteur Ensures a Strong Brand Image

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Cofidis Offers a Premium Customer Experience and Optimizes its Lead Generation

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