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Trusted by leading D2C brands and e-retailers.
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An agent desktop designed for e-commerce.
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Seamlessly manage conversations across all messaging channels from a single, AI-enhanced panel, accessible from any device. Handle up to 6 conversations simultaneously thanks to an optimal UX.
Witness visitors' live shopping journeys in the backdrop of your conversation panel. When guidance is needed, elevate the experience by taking control of their online journey.
With just a single click, an adjacent panel unfolds, introducing an iframe that effortlessly loads your applications (tracking system, knowledge base, visitor profile, etc.) and boosts agent productivity.
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Upgrade your online buying journey with rich content like links, photos, files, emojis, GIFs, and more.
Engage customers at the exact point they need assistance during their navigation.
Reach out to customers before they reach you. Use proactive outbound messaging to share offers, drive cross-selling, and provide post-sales support in a unique conversational experience.
Improve customer experience
with generative AI.
Proactively suggest relevant answers tailored to the conversation. Agents remain at the helm, ensuring a perfect blend of efficiency and personalization.
Make agents more efficient by letting Smart Compose summarize, rephrase, or adjust the tone of their responses. Agents can craft messages with confidence, achieving quicker, more relevant communications.
As a new conversation emerges, agents are instantly equipped with a concise summary of the customer's prior interactions, powered by our Trusted Generative AI.
Empower your agents with a generative AI copilot—their personal AI assistant that is available in our agent desk and ready to assist them in delivering unparalleled customer experiences.
Set up in under 2 weeks.
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Our clients say it best.
"At Sideshow, we believe it's crucial to use new and innovative technology in a way that meets our customers' expectations, and—possibly most importantly—supports our staff's needs. iAdvize's Trusted Generative AI enhancements are helping us usher in a new era of engaging customer interactions."
Chris Pirrotta, VP, Marketing at Sideshow