Passionate and authentic experts
ibbü is an on-demand community of experts, curated specifically for your brand by iAdvize. These experts are true enthusiasts.
They are the organic champions of your products. With a strong instinct for customer relations, they bring an extra touch of personalization to your customer conversations.
average CSAT scored
by ibbü experts in 2020
compared to a classic customer service
On-demand experts, available 24/7
In the evening, on weekends, during traffic peaks... brands miss 70% of contact opportunities with their customers if they’re only available during the typical 9 to 5
Give visitors an authentic and relevant online shopping experience 24/7 with ibbu experts 24 hours a day, 7 days a week. Seize every sales opportunity:
Pay per conversation or sale
Experts are paid according to different plans depending on your objectives: either per conversation or per transaction after a conversation.
Whichever plan you choose, the experts are incentivized to offer the best quality of service.
A flexible and scalable solution
Ibbü is the answer to around the clock, on-demand customer service. With iAdvize, launching a mission and selecting the right experts is just a click away.
95% of the set-up and running of your community is handled by our teams. Manage your traffic peaks by upping your response capacity when you need it.
Experts active in
pre-selected experts available for all types of industries
of experts selected for each mission