With 2 billion monthly active users, WhatsApp is the most popular messaging application in the world. Globally, messaging has become the standard way to communicate with family, friends and even brands.
By integrating WhatsApp to your customer service channels, allow users to contact you easily and for free on the #1 app that is already in their pocket!
Get your start on WhatsApp Business with iAdvize, official partner
We are an official WhatsApp business API Provider, a global community of partners selected by WhatsApp to help you launch your business on the app.
By connecting to our platform:
Benefit from an expedited process to register your brand's official business account with WhatsApp.
Your agents handle all WhatsApp conversations, as well as those from your other channels (iAdvize Messenger, Facebook Messenger, Twitter, SMS...) within a single interface.
Questions are automatically redirected to the best respondent (sales advisor, customer support, on-demand expert...).
Take advantage of live conversational analysis features.
Deploy your chatbots on WhatsApp
Chatbots are efficient customer support force multipliers. Deployed on WhatsApp, a chatbot can effectively increase the panel of respondents available to respond to customers and make messaging scalable thanks to :
24/7 availability
Handling more conversations directly on the app
Immediate support with better consumer engagement
Pre-qualification of requests to direct the conversation to the appropriate respondent :
• Redirection to an agent for high value-added requests
• 100% automated conversation with the bot for typical & simple requests
Asynchronous, i.e. the possibility of acknowledging requests via the bot and following-up at a later stage when an agent is available
A reliable, personalized communication channel
Launch your brand on WhatsApp to give your customers a contact method that is:
Reliable
Rely on a channel your consumers use with their friends on a daily basis.
Personalized
Have a personalized conversation with each customer and prospect throughout their journey.
Tailored to your brand
Create your brand’s official WhatsApp Business profile and unique phone number.
Secure
Messages exchanged on WhatsApp are encrypted from end to end.
Rich Content
Exchange messages, photos, videos, links and documents within your conversations.
Mobile-first, premium customer assistance
WhatsApp allows you to deliver the best customer experience in a variety of ways.
Marketing & Sales
Need purchasing advice? Offer your prospects WhatsApp as a direct point of contact with your brand.
Customer Support
Respond to customer-initiated conversations via WhatsApp and automatically transfer them to the best respondents for accurate and timely responses.
Transfer traffic from traditional channels (call and email) to WhatsApp by offering this channel while your customers are on the phone or on your contact page.
Anticipate your customers' needs with QR codes on your communications materials to engage them on WhatsApp.
Still have questions?
Contact us via WhatsApp for efficient and personalized service.
Add our number to your contacts: +33 (0)6 44 64 56 80 or scan our QR code to start the conversation.
