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SUPPORT DESK

A Smarter Way
to Support

The perfect complement to your new storefront experience, designed to work alongside the AI Shopping Assistant.

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Workspace Tools

Give your human agents a streamlined interface to view multiple conversations, guide shoppers live through the storefront, and access embedded tools without needing to switch tabs.
  • 1 EN - Unified Interface 1 EN Mobile - Unified Interface

    Unified Interface

    Manage up to six conversations simultaneously, all from within one streamlined interface.

     

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  • 2 EN - Mirroring & Cobrowsing-1 2 EN Mobile - Mirroring & Cobrowsing

    Mirroring & Co-Browsing

    See what shoppers see and guide them live through your storefront when needed.

     

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  • 3 EN - Embeded Apps 3 EN Mobile - Embeded Apps

    Embedded Apps

    Integrate essential tools, such as CRMs, order tracking, or knowledge bases, directly into the Support Desk.

     

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AI Writing Assistance

Help your support team work smarter with personalized guidance and text generation. It adapts to context and tone, making every interaction more efficient and effective.

  • 1 EN - Suggest

    Suggest

    Generate real-time reply suggestions tailored to the conversation’s context.
  • 2 EN - Compose

    Compose

    Choose from different conversational tones and styles to craft the perfect message.
  • 3 EN - Summarize

    Summarize

    Instantly gather context that helps serve shoppers more effectively.


Targeting & Routing

Provide the support experience that shoppers expect from the brands they love. Guide conversations with personalized features and real-time insights to ensure every message feels human and timely.
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  • Rich-Messaging Content

    Enhance conversations with product links, images, files, and emojis to deliver a more branded experience.

  • Personalized Outreach

    Continue the conversation and reach out to shoppers to share offers, drive cross-selling, or provide post-sales support.

  • Proactive Support

    Automatically route shoppers to the right support team member based on behavior, profile, or page-level context.

Frequently Asked Questions

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  • Support Desk is built for Enterprise accounts, with the capacity to support several thousand agents.

  • A standard live chat tool handles conversations in isolation: it knows nothing about the shopper's journey before responding. Support Desk connects natively to the AI Shopping Assistant, so when an agent takes over, they get everything the AI already knows: products viewed, questions asked, sticking points. No reconfiguration, no third-party integration to maintain.

  • Yes, automatically. When a conversation moves from the AI Shopping Assistant to an agent, the full history follows: what the shopper asked, the products discussed, the answers already given. The agent picks up where the AI left off, without making the shopper repeat themselves and without losing track of what triggered the escalation.

  • Support Desk is priced at €80 per agent per month, on top of your AI Shopping Assistant subscription.

  • iAdvize is ISO/IEC 27001:2022 certified and GDPR compliant, with data processing agreements available for every client. Data is encrypted in transit (TLS 1.3) and at rest (AES-256), with isolated environments per client tenant. Your security team can request audit documentation and run its own penetration tests.