Put your in-store associates at the center of your e-commerce strategy

Bring online & offline customer experiences closer together

Connect your in-store associates to shoppers on your e-commerce website to provide your customers with personalized advice through messaging, voice, and live video from their local store to drive them to conversion.

Bring your conversational store to life with iAdvize

“

Right now our home appliance team has one of the best conversion rates I’ve ever seen and that’s [...] because of their technical knowledge to answer those questions.

Ed Billmaier

Senior Director, e-Commerce Customer Service, Samsung Electronics America

Find out more about Samsung’s conversational experience

Recognize and seize all sales opportunities

Our augmented intelligence (AI) proactively detects visitors' intention to buy and need for help. It automatically offers them a conversation via messaging, voice, or video chat. Offer your prospects the same quality experience as
an in-store shopper 24/7.

+ 17%

lead generation*

*iAdvize use case, automotive industry

Qualify leads automatically

Let our conversational AI qualify your leads. No matter the messaging channel, our virtual sales assistants handle recurring questions autonomously. Then they transfer the conversation to an available in-store salesperson in the case of a qualified lead with a specific request.

5x more

handled conversations thanks to AI*

*On the same staffing level

Connect your customers to their local store and increase your sales

Connect consumers with your best asset—your in-store associates. Thanks to a unique geo-routing solution, potential customers interact with the store nearest them for a direct positive impact on conversion and drive-to-store. With the iAdvize app, your sales force receives customer questions directly on their smartphone or tablet, where they’ll find all the tools they need to give advice.

white-wave-divider

Decathlon 🇪🇸

+ 17%

post-chat CVR

+ 10 points

CVR thanks to geo-routing

Personalized, human, phygital: Offer an unparalleled customer experience

Build customer loyalty by offering an authentic 1:1 retail experience throughout the customer lifecycle, no matter where they are. Create the wow effect by assisting consumers remotely with responsiveness and flexibility, while boosting the occupancy rate of your sales staff.

95%

CSAT*

*connected in-store associates CSAT, high-tech sector