Brand=Oui SNCF Samsung Logo Hyundai Brand=OtterBox, Color=Mono Brand=GetFPV, Color=Mono decathlon-1 Logo_Allianz Logo_Best Western dior larger
65 %
of online retail customers expect consistent service across physical and digital channels.*
*Ipsos/Medallia
40 %

of retailers plan to use
in-store staff in online conversational commerce.*

**iAdvize/Fieldworks

Shoppers expect a seamless omnichannel experience

Bring online & offline customer experiences closer together

Connect your in-store associates to shoppers on your e-commerce website to provide your customers with personalized advice through messaging, voice, and live video from their local store to drive them to conversion.
Right now our home appliance team has one of the best conversion rates I’ve ever seen and that’s [...] because of their technical knowledge to answer those questions.
Ed Billmaier-2
Ed Billmaier
Senior Director, e-Commerce Customer Service, Samsung Electronics America

Recognize and seize all sales opportunities

Our augmented intelligence (AI) proactively detects visitors' intention to buy and need for help. It automatically offers them a conversation via messaging, voice, or video chat. Offer your prospects the same quality experience as
an in-store shopper 24/7.
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+ 17%
lead generation*
*iAdvize use case, automotive industry

Qualify leads automatically

Let our conversational AI qualify your leads. No matter the messaging channel, our virtual sales assistants handle recurring questions autonomously. Then they transfer the conversation to an available in-store salesperson in the case of a qualified lead with a specific request.
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5x more
handled conversations thanks to AI*
*On the same staffing level
Geoloc + vendeur en magasin EN-3

Connect your customers to their local store and increase your sales

Connect consumers with your best asset—your in-store associates. Thanks to a unique geo-routing solution, potential customers interact with the store nearest them for a direct positive impact on conversion and drive-to-store. With the iAdvize app, your sales force receives customer questions directly on their smartphone or tablet, where they’ll find all the tools they need to give advice.

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Decathlon 🇪🇸

+ 17%
post-chat CVR
+ 10 points
CVR thanks to geo-routing

Personalized, human, phygital: Offer an unparalleled customer experience

Build customer loyalty by offering an authentic 1:1 retail experience throughout the customer lifecycle, no matter where they are. Create the wow effect by assisting consumers remotely with responsiveness and flexibility, while boosting the occupancy rate of your sales staff.

 

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95%
CSAT*
*connected in-store associates CSAT, high-tech sector
Decathlon CS_picture-1

Decathlon 🇪🇸

Decathlon Spain boosts its sales by connecting their customers to the nearest store.

Become Conversational.

360° Platform

From engagement to customer service to sales, connect your visitors to the right person throughout the entire customer journey.

Omnichannel Messaging

Let your customers contact your teams anytime, anywhere, on the channel they prefer.

Scalability

Engage your prospects and support your customers 24/7 with our augmented intelligence.

Ready to learn more about conversational store?

Deliver a fully omnichannel customer journey. Transform your stores now.