Artificial intelligence and its limits
Today, even the most advanced artificial intelligence has an IQ score roughly equivalent to the one of a 4-year-old. And of course, companies are not likely to entrust their customer service to a 4-year-old.
Deep knowledge and emotions
But the most important problem of artificial intelligence is that, as it’s indicated in its name, it’s artificial. Humans are driven by their emotions. And emotions are precisely the most complex issue for AI as they are really difficult to simulate. Consequently, the most important challenge for artificial intelligence is to acquire deep knowledge. AI has yet to enrich its knowledge. For now, deep knowledge is owned by experts who exchange experiences and best practices with their peers. That’s what makes their knowledge so unique, it’s fieldwork!
Artificial intelligence, a powerful comeback
Maybe you’re wondering why chatbots and artificial intelligence are making a comeback if they are so flawed. There have never been so many companies focused
CNN’s chatbot on Messenger
CNN has implemented a bot on the Messenger Platform. It’s one of the most commonly used examples of chatbots.
What changed since the beginning of AI?
Is fully automated AI possible?
Artificial and human intelligence: bound to be opposed or the perfect match?
The exoskeleton has the answer to this question: it offers way superior capabilities than the machine on its own. Machines and humans are a perfect match because they are complementary. Let’s take an example in online customer service: 20% of conversations can be completely automated, 50% are supported by humans in charge of validating or correcting answers offered by bots and 30% of them are handled by humans alone. Artificial intelligence can take care of “low value” questions, very frequently asked questions and can guide customers towards the most suited service to meet their demand. This way, professional agents can focus their attention on questions where they will really make a difference, and add value. They can give more accurate and personalised answers to “high value” questions. They can
Artificial intelligence and human agents, the perfect match for online customer service
At iAdvize, we combine chatbots and human agents to enhance the customer experience our customers offer to online shoppers. This way, brands can automate certain aspects of the interactions they have with their customers and prospects and human agents can focus on the expertise they can offer to their customers and prospects.