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The best of messaging, human and AI to elevate the customer experience

A seamless, rich conversational experience

Live / Asynchronous
Multi-device
multi-respondent conversation
Rich interactions
Voice and video
Your own visual branding
Respond to text, voice, and video messaging conversations wherever your customers need it - on their desktop, mobile or in your apps.

Provide help from chatbots, your agents and experts in one single conversation thread, in real time or offline with asynchronous messaging.

Send links, photos, files, emojis, gifs... for a rich, natural dialogue.

Find out about iAdvize Messenger

An omnichannel messaging strategy

WhatsApp, Facebook, FB Messenger, SMS, Twitter: let your customers interact with your brand on the messaging channel they prefer.

Your agents handle all messages seamlessly, within a single, unified interface.
Get started on WhatsApp with iAdvize

Personalized engagement

Engagement campaigns
Smart targeting
Notification builder
Custom data
Engage specific audiences with personalized messages according to behavior and intention. Whether you want to reach and convert high-value prospects, or offer proactive support to existing customers, iAdvize lets you start the conversation at the right time and in a personalized way.

High quality automated conversation with optimum scalability

Smart bots
Collaborative training
Intention manager
Automation reporting
Seamless orchestration
Assist all your visitors, 24/7 with Augmented Intelligence that increases the power of our platform tenfold. Trained by humans and equipped with AI, chatbots understand visitors' intentions to qualify their needs, provide immediate answers or escalate the request to an advisor or expert if necessary. And all this at scale.
Discover Augmented Intelligence
5x more
customer requests processed*
+20
post-conversation CSAT points*
*compared to a simple decision tree chatbot

Your product experts available on demand, 24/7

On demand, 24/7
Sourcing & certification
Training and facilitation
Performance tracking
Payment
Available Monday through Sunday, any time of day, ibbü experts are passionate about sharing their knowledge about your brand.

They answer your customers' questions via messaging and are compensated for their advice. With iAdvize, launching a campaign and selecting the best experts is just a click away!
Find out more about the ibbü community
87%
average satisfaction rate (CSAT) of ibbü experts*
*iAdvize data, for 2020

Augmented advisors

Omnichannel messaging
Smart answers
Scalability
Connected in-store sales agents
Mirroring and co-browsing
Accessible on desktop or mobile application, iAdvize's smart desk provides your connected in-store sales agents, advisors, and experts with AI-based features to optimize their productivity (suggested answers, instant translation...). Improve first contact resolution with mirroring and co-browsing.
Find out more about connected sales associates

An integrated reporting suite

Conversational insights
Sales analytics
Real time
Customer experience analytics
Team performance
iAdvize includes a comprehensive reporting suite to track your performance in real time.

Take advantage of more than 150 KPIs to understand which part of your strategy is generating the most revenue, how to make your teams perform and which conversations have the most impact on satisfaction.

Analyze conversation content and listen to the customer’s voice via the Insights report.

A platform connected to your ecosystem

Marketplace apps
APIs
Customer engagement
CRM
eCommerce
iAdvize is an open platform that integrates with your existing application ecosystem. Use our API and webhooks to create custom integrations with all your applications. What is more, we have developed a full range of connectors to major market solutions (CRMs, business intelligence platforms...).

A secure, enterprise-ready infrastructure

See the Impact iAdvize can have on Your Business

Get a personalized tour of our conversational platform and learn how it can help you reach business goals

Forrester reveals the economic impact of iAdvize for businesses