Create a phygital shopping experience with the Conversational Store
Connect prospects with your best asset—your in-store sales associates. Our app (iOS and Android) allows your on-floor salesforce to assist online consumers via messaging, voice, and live video chat, with all the data and tools they need at their disposal.
Our unique geo-routing solution allows your customers to easily interact with their nearest store, increasing conversions and boosting traffic to your store.
Live Shopping
Live Video Shopping
1-Click Add-to-cart
One-to-Many Messaging
SMS Reminder
Instant Replay
Performance Analytics
As an interactive and immersive sales channel, Live Shopping has the ability to elevate your digital customer journey.
Expand your digital experience to maximize consumer reach and meet their expectations by establishing an authentic and scalable relationship. Boost your revenue with this channel that encourages spontaneous purchases.
Expand your digital experience to maximize consumer reach and meet their expectations by establishing an authentic and scalable relationship. Boost your revenue with this channel that encourages spontaneous purchases.
28%
of engagement during the livestream*
26%
of conversion rate during the livestream*
*Aploze data, 2021
A seamless, rich conversational experience
Live / Asynchronous
Multi-device
multi-respondent conversation
Rich interactions
Voice and video
Your own visual branding
Respond to text, voice, and video messaging conversations wherever your customers need it - on their desktop, mobile or in your apps.
Provide help from chatbots, your agents and experts in one single conversation thread, in real time or offline with asynchronous messaging.
Send links, photos, files, emojis, gifs... for a rich, natural dialogue.
Provide help from chatbots, your agents and experts in one single conversation thread, in real time or offline with asynchronous messaging.
Send links, photos, files, emojis, gifs... for a rich, natural dialogue.
An omnichannel messaging strategy
WhatsApp, Facebook, Facebook Messenger, Apple Messages for Business, SMS, Twitter: let your customers interact with your brand on the messaging channel they prefer.
Your agents handle all messages seamlessly, within a single, unified interface.
Your agents handle all messages seamlessly, within a single, unified interface.
Personalized engagement
Engagement campaigns
Smart targeting
Notification builder
Custom data
Engage specific audiences with personalized messages according to behavior and intention. Whether you want to reach and convert high-value prospects, or offer proactive support to existing customers, iAdvize lets you start the conversation at the right time and in a personalized way.
High quality automated conversation with optimum scalability
Collaborative training
Intention manager
Automation reporting
Seamless orchestration
Assist all your visitors, 24/7 with Augmented Intelligence that increases the power of our platform tenfold. Trained by humans and equipped with AI, chatbots understand visitors' intentions to qualify their needs, provide immediate answers or escalate the request to an advisor or expert if necessary. And all this at scale.
5x more
customer requests processed*
+20
post-conversation CSAT points*
*compared to a simple decision tree chatbot
Your product experts available on demand, 24/7
On demand, 24/7
Sourcing & certification
Training and facilitation
Performance tracking
Payment
Available Monday through Sunday, any time of day, ibbü experts are passionate about sharing their knowledge about your brand.
They answer your customers' questions via messaging and are compensated for their advice. With iAdvize, launching a campaign and selecting the best experts is just a click away!
They answer your customers' questions via messaging and are compensated for their advice. With iAdvize, launching a campaign and selecting the best experts is just a click away!
87%
average satisfaction rate (CSAT) of ibbü experts*
*iAdvize data, for 2020
Augmented advisors
Omnichannel messaging
Smart answers
Scalability
Connected in-store sales agents
Mirroring and co-browsing
Accessible on desktop or mobile application, iAdvize's smart desk provides your connected in-store sales agents, advisors, and experts with AI-based features to optimize their productivity (suggested answers, instant translation...). Improve first contact resolution with mirroring and co-browsing.
An integrated reporting suite
Conversational insights
Sales analytics
Real time
Customer experience analytics
Team performance
iAdvize includes a comprehensive reporting suite to track your performance in real time.
Take advantage of more than 150 KPIs to understand which part of your strategy is generating the most revenue, how to make your teams perform and which conversations have the most impact on satisfaction.
Analyze conversation content and listen to the customer’s voice via the Insights report.
Take advantage of more than 150 KPIs to understand which part of your strategy is generating the most revenue, how to make your teams perform and which conversations have the most impact on satisfaction.
Analyze conversation content and listen to the customer’s voice via the Insights report.
A platform connected to your ecosystem
Marketplace apps
APIs
Customer engagement
CRM
eCommerce
iAdvize is an open platform that integrates with your existing application ecosystem. Use our API and webhooks to create custom integrations with all your applications. What is more, we have developed a full range of connectors to major market solutions (CRMs, business intelligence platforms...).
See the Impact iAdvize can have on Your Business
Get a personalized tour of our conversational platform and learn how it can help you reach business goals
