With the iAdvize platform you can engage your customers in real-time on your website with Click to Chat, Click to Call and Click to Video but also on social media.
iAdvize’s team of experts will work with you to define your engagement strategy and coach your teams. We will make sure you get the most out of the solution and bring out the best in your agents.
Engage the right visitors
Thanks to engagement rules and keyword filters, you can define the criteria that trigger customer interaction with an agent. This way, you focus on the visitors who will most benefit from your support and who will generate value for your business.
#51 : Payment error
#11 : More than 3 tweets
Wherever they are
Engage and assist several visitors at a time, on your website and on social media. Useful information about visitor browsing and key solution features will speed up your understanding and response. Simplify their purchase with links and special offers.
Together, your agents & community members make the perfect team
Thanks to engagement rules, you can decide which contacts are handled by your customer service team and which are routed to the online community.
This visitor has a question...
Monitor your activity in real-time, access all past conversations and analyse the impact on sales, customer satisfaction and cost per contact.
More than 2,500 websites provide outstanding online customer service
Request a demo
A member of the team will get in touch to show you how the iAdvize platform can help you make online customer service more personal and create tangible value for your business.