Target 1 image Target 2 image Target 3 image Target 4 image Target 5 image Target 6 image Target 7 image Target 8 image Target 9 image Target 10 image Target 11 image Target 12 image
Close

real-time online customer service

Add a human touch to your online customer service

Take a look at our customer success stories
  • Increase sales
    +25%
    conversion rate
  • Reduce costs
    -50%
    cost per contact
  • Build customer loyalty
    85%

    customer satisfaction
  • logo
    25%
    of visitors who receive support
    become customers
    Video image
  • logo
    -30%
    contact costs with live chat
    Video image
  • logo
    93%
    of customers who receive support
    are satisfied
    Video image

Creating value is about connecting
with the right person, in the right place, at the right time

  • Target your visitors

    depending on their journey, profile, value and situation

  • Offer your help

    reactive or proactive, by chat, call or video

  • Guide the visitor

    towards an available agent with the right skills

Our experts are available on a daily basis to give you
support and advice

So that you get the most out of the iAdvize solution, take advantage of our team's expertise and experience.
Our main goal is to make sure your objectives in terms of creating value are achieved!

Find out about our professional services
  • team image

Monitor your performance

    • Control performance image
    • Control performance image
    • Control performance image

Naturally, we can cater for your individual needs.

Small business

from £/month

The solution for small businesses
  • 3 pageviews/month
  • 3 1 agent access
  • 3 1 website
  • 3 Support within 48 hours by email
  • 3 Click To Chat only
Enterprise

Customised quote

The offer includes the iAdvize solution and the guarantees it implies, but above all,
the support and advice of an expert to achieve your objectives.
  • 3 Tailored number of pageviews
  • 3 Tailored number of agents
  • 3 Tailored number of websites
  • 3 High priority support (SLA)
  • 3 Chat, call, visio
  • 3 Targeting
  • 3 Reporting
  • 3 Dedicated support contact
  • 3 Customised support
  • 3 Availability guarantee 99,5% (option)

Take a look at our resources and customer success stories

Would you like to hear what our clients have to say?

Take a look at our case studies
  • White paper: Web chat for customer service – the state of play for web chat in the UK

    [ Download
    Preview
  • Monoprix: how do we give our visitors live chat support with a unified multichannel approach?

    [ Download
    Preview
  • Fnac: how can we increase sales and make the online shopping experience less impersonal?

    [ Download
    Preview
  • The Kooples: how can we give our online visitors the same quality of service and advice as in our shops?

    [ Download
    Preview
  • Amaguiz: conversion rate multiplied by 3 and a 93% customer satisfaction rating.

    > See the video
    Preview
  • Florajet: how can we give our visitors support and increase sales?

    [ Download
    Preview
  • Fnac.com: 25% of visitors who chat are transformed into customers.

    > See the video
    Preview
  • Leturf: how can we build the trust of our online customers?

    [ Download
    Preview
  • Maisons du Monde: how can we give our online visitors an experience similar to being in one of our stores?

    [ Download
    Preview
  • Monster: how can we increase sales of online B2B services?

    [ Download
    Preview
  • Numericable: when the answer needs to come from a real person, how can we make sure it’s as fast as possible?

    [ Download
    Preview