• 96% customer satisfaction rate after chat
  • 27% of visitors who chat become customers
  • X 10 conversion rate after chat
  • 25% increase of average order value after chat

Solution

With the iAdvize platform you can engage your customers in real-time on your website with Click to Chat, Click to Call and Click to Video but also on social media.

Method

Thanks to engagement rules and keyword filters, you can define the criteria that trigger customer interaction with an agent. This way, you focus on the visitors who will most benefit from your support and who will generate value for your business.

Engage the right visitors

Thanks to engagement rules and keyword filters, you can define the criteria that trigger customer interaction with an agent. This way, you focus on the visitors who will most benefit from your support and who will generate value for your business.

#83 : On the website for 5mins
#51 : Payment error
#97 : Tweet with “disappointed”
#11 : More than 3 tweets
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iadvize-website

Together, your agents & community members make the perfect team

Thanks to engagement rules, you can decide which contacts are handled by your customer service team and which are routed to the online community.

This visitor has a question...

Customer service responds Sarah, a dedicated agent Sarah responds to visitors who need her expert advice and helps them finalise their purchase.
advisor-mobile
The community responds Philip, an enthusiastic community member Philip shares his user experience with visitors who are discovering the website
Pupitre community
The visitor gets the perfect combination of advice, from another user and an agent!

Monitor performance

Monitor your activity in real-time, access all past conversations and analyse the impact on sales, customer satisfaction and cost per contact.

Request a demo

A member of the team will get in touch to show you how the iAdvize platform can help you make online customer service more personal and create tangible value for your business.