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Discover the customer journey you can offer
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Ella is looking for information about an international payment. She browses her bank’s help center and decides to contact an agent via messaging.
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Ella is looking for information about an international payment. She browses her bank’s help center and decides to contact an agent via messaging.A chabot qualifies her query, and transfers it to a Professional agent.
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Customer experience is everything. Respond to every query across all channels.
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Customer experience is a strategic issue. Address all inquiries across all channels.
![Ella a une question sur un paiement international. Elle consulte le centre d'aide de sa banque et décide de contacter un conseiller via messaging.](https://www.iadvize.com/hubfs/Iadvize_October2021/Image/img%20(8).png)
![Un chabot qualifie sa demande et la transmet à un conseiller professionnel.](https://www.iadvize.com/hubfs/Iadvize_October2021/Image/img%20(9).png)
![Le conseiller offre un service excellent, il répond efficacement à la question d'Ella.](https://www.iadvize.com/hubfs/Iadvize_October2021/Image/img%20(10).png)
![L'expérience client est un enjeu stratégique. Répondez à toutes les demandes reçues sur tous les canaux.](https://www.iadvize.com/hubfs/Iadvize_October2021/Image/Step4.png)
We help the Consumer Services industry address their key challenges
Decrease email volume
and cut support costs
![iAdvize use case: Decrease email volume and cut support costs](https://www.iadvize.com/hubfs/Iadvize_October2021/Image/Banner_sage.png)
-18%
phone calls thanks to a successful conversational strategy.
![Arrow](http://www.iadvize.com/hubfs/raw_assets/public/Iadvize_October2021/images/arrow-1.png)
![Web and in-app Messenger to respond to all customers across all channels both in real-time or later if agents are busy or offline.](https://www.iadvize.com/hubfs/Iadvize_October2021/Image/Image-1.png)
Web and in-app Messenger
to respond to all customers across all channels both in real-time or later, if agents are busy or offline.
37 second average first response time
Chatbots for optimized productivity
to automate the qualification and handling of simple queries, with a routing engine that transfers valuable conversations to the support team.
28 points NPS after a conversation
![iAdvize product: conversational ai tool](https://www.iadvize.com/hubfs/Iadvize_October2021/Image/Services_features-3.png)
Advanced AI engagement tools
to target prospects and cut acquisition costs.
![](https://www.iadvize.com/hubfs/WEBSITE-2020/PRODUCT/arrow.png)
Find out more about what our platform can offer
Request Demo