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Resources

Here you'll find all of our white papers, infographics, webinars, & guides.

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WEBINAR

Agentic Commerce: The New Era of AI-Powered Shopping Experiences

Time to read : 55 min

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WEBINAR

Conversational Commerce & CX: Turning Real-time Engagement into Revenue

Time to read : 50 min

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WHITE PAPER

Generative AI Trends in Retail and E-commerce

Time to read : 10 min

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WHITE PAPER

The Ultimate Guide to Maximizing Black Friday Revenue with Generative AI

Time to read : 15 min

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WHITE PAPER

Generative AI for E-commerce Sales: 8 AI Shopping Assistant Success Stories

Time to read : 15 min

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WHITE PAPER

AI Chatbot Launch Checklist

Time to read : 10 min

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INFOGRAPHIC

Fashion Key Figures: Generative AI in the E-commerce Customer Experience

Time to read : 5 min

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WHITE PAPER

Barometer: Generative Artificial Intelligence for E-commerce

Time to read : 15 min

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WHITE PAPER

American Consumers on Generative AI in E-Commerce

Time to read : 15 min

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WHITE PAPER

Debunking Myths of Generative AI in E-Commerce: The Ultimate Guide

Time to read : 15 min

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WHITE PAPER

Cut Costs & Drive Revenue: How Conversational Commerce Gets You Big Wins

Time to read : 10 min

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INFOGRAPHIC

Conversational Industry Benchmark for DIY & Home: Key Client Figures and Trends

Time to read : 5 min

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WHITE PAPER

3 Winning Strategies for Engaging Your E-commerce Website Visitors

Time to read : 10 min

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ARTICLE

The Future of Commerce Belongs to Connected Sales

Time to read : 6 min

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WHITE PAPER

Conversational Stores: Put Your In-Store Associates at the Center of Your E-Commerce Strategy

Time to read : 15 min

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INTERVIEW

Larry Rodgers: Understanding the Evolution of Retail

Time to read : 27 min

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INTERVIEW

Amandine Durr: Building Customer Experiences that Your Users Love

Time to read : 18 min

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WHITE PAPER

Beauty: New Opportunities to Deliver Exceptional Customer Experiences

Time to read : 15 min

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INTERVIEW

Tabitha Dunn: A CX leader's first year: milestones for a successful transformation roadmap

Time to read : 24 min

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INTERVIEW

Sandra Thompson: Unleashing the Power of Emotional Intelligence to Enhance CX

Time to read : 24 min

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INFOGRAPHIC

Customer Experience Today: 3 Must-Have Trends to Win Over Gen Z

Time to read : 5 min

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ARTICLE

Hardware Companies CMI Ranking 2022

Time to read : 8 min

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ARTICLE

Consumer Electronics Retailers CMI Ranking 2022

Time to read : 8 min

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INFOGRAPHIC

E-commerce: Fashion is Looking to Crack the Code of Conversational Commerce

Time to read : 10 min

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ARTICLE

Pet & Garden Companies CMI Ranking 2022

Time to read : 8 min

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INTERVIEW

Howard Tiersky: Connecting CX to Business Results

Time to read : 27 min

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ARTICLE

Consumer Electronics Brands CMI Ranking 2022

Time to read : 8 min

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ARTICLE

Sporting Goods Retailers CMI Ranking 2022

Time to read : 8 min

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INTERVIEW

Jeff Sheehan: Bridging Theory and Practice When Implementing a CX Strategy

Time to read : 23 min

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ARTICLE

Spare Parts & Repair Companies CMI Ranking 2022

Time to read : 8 min

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ARTICLE

Large Retailers CMI Ranking 2022

Time to read : 8 min

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INTERVIEW

Alex Genov: Using Psychology to Design Meaningful Customer Experiences, Lessons From Zappos

Time to read : 35 min

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ARTICLE

Beauty CMI Ranking 2022

Time to read : 8 min

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INTERVIEW

Leading CX Transformation, Christophe Carrère, Group Customer Engagement Director, Europcar Mobility Group

Time to read : 17 min

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ARTICLE

Sporting Goods Brands CMI Ranking 2022

Time to read : 8 min

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INTERVIEW

Alexander Graf: Adapting, Surviving and Thriving in Today’s E-Commerce World

Time to read : 32 min

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INTERVIEW

Marie-Helene Cusson: Owning Business and Customer Intelligence to Drive Conversions

Time to read : 14 min

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ARTICLE

Back to School Companies CMI Ranking 2022

Time to read : 8 min

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INTERVIEW

Derric Haynie - Avoiding the Pitfalls of Live Chat for e-Commerce

Time to read : 27 min

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ARTICLE

Home Furnishings CMI Ranking 2022

Time to read : 8 min

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INTERVIEW

Jörg Heinemann: Innovating For Today’s Consumer

Time to read : 32 min

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INTERVIEW

How to: Live Shopping, Instructions, Wins, and Secrets to a Successful Event

Time to read : 26 min

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INTERVIEW

Lucie Buisson: How Analytics Fuel Conversational Customer Journeys

Time to read : 20 min

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INTERVIEW

Claudio Baptista: Hyper-Personalizing the Customer Journey

Time to read : 24 min

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INTERVIEW

Chris Parsons: Building Digital Experiences for Every Persona

Time to read : 32 min

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INTERVIEW

Dennis Snow: The 6 Pillars of a Magical Experience

Time to read : 18 min

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INTERVIEW

Kate Leggett: VP and Principal Analyst at Forrester

Time to read : 39 min

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INTERVIEW

Brian Solis: How Customer Mindset and Habits Impact CX

Time to read : 33 min

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INTERVIEW

Ajit Sivadasan: Creating Seamless Customer Experiences

Time to read : 27 min

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INTERVIEW

Jeannie Walters: How to Deliver on Your CX Mission Every Time

Time to read : 35 min

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INTERVIEW

Tiffani Bova - Putting the customer at the center of your growth strategy

Time to read : 31 min

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WHITE PAPER

More than Messaging: Transform your CX to withstand the crisis

Time to read : 7 min

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WHITE PAPER

Experience: Beyond the product offer

Time to read : 12 min

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WHITE PAPER

Sports Retail Industry Focus: How to Become the Digital Destination of Choice

Time to read : 10 min

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WHITE PAPER

Consumer Electronics Focus: Delivering a Premium Online Customer Experience to Thrive Amongst Omnishoppers

Time to read : 10 min

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WEBINAR

Fix Your Funnel Fast: Gen AI Secrets to Boost Conversion Rates

Time to read : 10 min

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case study

Brian Sobuttons, Global Innovation Evangebuttonst at Salesforce

Time to read : 3 min