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___ Use Case

Mon Lit Cabane Boosts Customer Engagement and Increases Post-Conversation Conversion Rate by 8x with iAdvize’s AI Shopping Assistant

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Mon lit cabane
iadvize logo

Mon Lit Cabane, a children’s furniture retailer, leverages iAdvize’s AI Shopping Assistant to elevate its online shopping experience.
The AI shopping assistant has helped the retailer grow rapidly, while providing a smoother customer journey, better showcasing a rich product offering, and automating recurring inquiries.
In three months: engagement soared by 20x and conversion rates increased by 8x for shoppers assisted with AI.

CHALLENGES

Supporting Rapid Growth with a Streamlined Shopping Experience

Mon Lit Cabane offers a wide range of children’s beds, decor, and baby care products, with countless customization options designed to meet a growing child’s every need. While the ability to personalize furniture sets Mon Lit Cabane apart from its competitors, it can be overwhelming for shoppers, making it harder to find the perfect product quickly. The challenge was to simplify the decision-making process and guide visitors more effectively, to reduce drop-offs and drive more conversions.

 

At the same time, handling simple, repetitive inquiries—especially those related to order tracking across various delivery partners—was becoming a heavy operational burden. Automating these tasks became crucial to boosting internal efficiency.

 

Finally, Mon Lit Cabane wanted to ensure around-the-clock assistance for shoppers, particularly during evenings and weekends—key times for online purchases—when they had lower customer service capacity across the multiple international markets.

The brand chose iAdvize’s Copilot™ for Shoppers for its intuitive, visually engaging experience and proactive guidance features that help shoppers make confident decisions.

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Shoppers were overwhelmed by too many options, leading to uncertainty and drop-offs
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Customer service was overloaded with repetitive inquiries, especially about order tracking
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Limited coverage during evenings and weekends left key shopping hours unsupported
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Solution

A High-Performing AI Shopping Assistant Rolled Out Across 6 Countries

In just a few weeks, Mon Lit Cabane launched a fully branded AI shopping assistant across six countries. The iAdvize Copilot was quickly connected to the product catalog, tailored to the brand’s look and feel, and ready to engage shoppers in multiple languages.
Fully embedded into the customer journey, the Copilot enhances every stage of the shopping experience:
Mon Lit cabane

It recommends personalized and complementary products at scale,

helping shoppers answer key questions like what bed model is suitable based on a child’s age, whether the safety rails can be installed on either side, or how high the guardrails are. It also helps navigate choices like bed type, wood finish and optional features such as storage drawers. By narrowing down relevant options based on needs and preferences, the assistant gives visitors more confidence in their selection and encourages larger basket sizes.

 

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 It significantly increases engagement

The new immersive and adaptive Copilot Panel (conversational interface), combined with strategically placed Conversation Starters, draws shoppers in naturally and encourages interaction, boosting engagement where it matters most.

 

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It takes substantial pressure off the teams

Beyond product discovery, the assistant also reduces friction post-purchase by instantly answering questions about delivery status, helping ease pressure on support teams.

 

These capabilities not only enhance the user experience, they also address key friction points in the buying journey.
Visitors who might hesitate over product dimensions, materials, or delivery options now get immediate,relevant answers that help

them move forward with confidence.By delivering this level of contextual guidance at scale,the Copilot quickly proved its

value and led Mon Lit Cabane to broaden its role across the site to support more shoppers and drive more conversions.

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Thanks to the iAdvize team’s support and availability, we were able to roll out the AI assistant across 6 countries without a hitch. The integration was fast, intuitive, and extremely well supported.
Marie Pontoizeau Noel
Marie PONTOIZEAU NOËL
Project Manager, Mon Lit Cabane
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RESULTS

8x Higher Conversion on shoppers assisted with AI and a 30% Increase in Average Order Value

The initial results far exceeded expectations.
In just three months, iAdvize’s Copilot for Shoppers became a key growth driver for Mon Lit Cabane’s e-commerce activity.
Visitor engagement on product pages increased twentyfold. The conversion rate after interacting with the assistant jumped to 8%. Shoppers who used the AI assistant spent 30% more on average compared to those who didn’t.
Altogether, the initiative generated more than one million euros in additional revenue.
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Improved Performance
20x
more visitor engagement on
product pages
8%
conversion rate
post-conversation
+30%
AOV for shoppers using the AI assistant
€1M+
in additional revenue generated
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The iAdvize AI shopping assistant transforms the customer experience—making it smoother, more personalized, and more engaging. It guides our visitors intelligently and contextually through every step of their journey.
Marie Pontoizeau Noel
Marie PONTOIZEAU NOËL
Project Manager, Mon Lit Cabane

 

 

At Mon Lit Cabane, the AI shopping assistant is not just a helpful layer, it’s a strategic touchpoint that

enhances every stage of the customer journey. By making product discovery more intuitive, choices more confident,

and purchases more valuable, the Copilot has redefined what an online storefront can deliver.

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