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Discover the customer journey you can offer
We help the Consumer Products industry address their key challenges
Increase online direct-to-consumer sales
31.5%
of website visitors repurchase items from The Kooples within 30 days, thanks to a superior online customer experience.
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Bridge the
online/offline gap
25%
increase in average order value by recreating a personalized in-store experience online.
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Develop a
web-to-store strategy
54%
of website visitors have indicated they intend to purchase in-store since the ibbü experts started handling conversations.
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With the right solutions
1,300
visitors are advised each month on average
92.5%
Customer satisfaction
37%
Conversion rate
An enthusiastic ibbü expert community
ibbü experts can advise and convert your prospects while delivering a 24/7 customer experience.
34% average conversion rate after an ibbü conversation
A powerful messaging platform
with a behavourial targeting engine to engage the right customers when they need it.
3,000 conversations handled each month by ibbü experts on the IKKS website
Comprehensive reporting
data visualization and conversational analysis to better understand your visitor expectations and boost customer satisfaction.
+6 points in response quality based on customer reviews thanks to ibbü experts