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Discover the customer journey you can offer
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Alex is looking for a new smart Ultra HD TV on the Samsung website.
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While Alex browses the website, we analyze his customer journey (pages visited, duration, etc.) and assign him a score.
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This score helps us direct Alex to the right ibbü expert, Dave, a technology enthusiast who works in IT during the day.
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Authentic conversations are also the most convincing.




We help the Consumer Products industry address their key challenges
Increase online direct-to-consumer sales

31.5%
of website visitors repurchase items from The Kooples within 30 days, thanks to a superior online customer experience.

Bridge the
online/offline gap

25%
increase in average order value by recreating a personalized in-store experience online.

Develop a
web-to-store strategy

54%
of website visitors have indicated they intend to purchase in-store since the ibbü experts started handling conversations.

With the right solutions


1,300
visitors are advised each month on average



92.5%
Customer satisfaction



37%
Conversion rate

An enthusiastic ibbü expert community
ibbü experts can advise and convert your prospects while delivering a 24/7 customer experience.

Demander une démo

A powerful messaging platform
with a behavourial targeting engine to engage the right customers when they need it.

Comprehensive reporting
data visualization and conversational analysis to better understand your visitor expectations and boost customer satisfaction.

Find out more about what our platform can offer
Request demo
Book a demo