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Offer an enhanced customer journey
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Alex is looking for a new smart Ultra HD TV on the Samsung website.
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While Alex browses the website, we analyze his customer journey (pages visited, duration, etc.) and assign him a score.
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This score helps us direct Alex to the right ibbü expert, Dave, a technology enthusiast who works in IT during the day.
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Dave gives Alex the information he needs to make a purchase. We see that authentic conversations are the most convincing.




We help the Consumer Products industry address their key challenges
Increase online direct-to-consumer sales

31.5%
of website visitors repurchase items from The Kooples within 30 days, thanks to a superior online customer experience.

Bridge the
online/offline gap

25%
increase in average order value by recreating a personalized in-store experience online.

Develop a
web-to-store strategy

54%
of website visitors indicated they intend to purchase in-store since the ibbü experts started handling conversations.

With the right solutions


1,300
visitors are advised each month on average



92.5%
Customer satisfaction



37%
Conversion rate

An enthusiastic ibbü expert community
ibbü experts can advise and convert your prospects while delivering customer service 24/7.

Demander une démo

A powerful messaging platform
Leverage our behavioral targeting engine to engage customers right when they need it.
Comprehensive reporting
Data visualization and conversational analysis help you better understand your visitor's expectations and boost customer satisfaction.
6+ points in response quality based on customer reviews thanks to ibbü expertsFind out how our platform can help your company!
Request demo