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Discover the customer journey you can offer
We help the Consumer Products industry address their key challenges
Increase online direct-to-consumer sales
31.5%
of website visitors repurchase items from The Kooples within 30 days, thanks to a superior online customer experience.
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Bridge
the online/offline gap
+25%
increase in average order value by recreating a personalised in-store experience online.
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Develop a
web-to-store strategy
54%
of website visitors have indicated they intend to purchase in-store since the ibbü experts started handling conversations.
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With the right solutions
1,300
visitors are advised each month on average
92.5%
Customer satisfaction
37%
Conversion rate
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An enthusiastic ibbü expert community
ibbü experts can advise and convert your prospects, whilst delivering a human customer experience with 24/7 availability.
34% average conversion rate after a conversation
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A powerful messaging platform
with a behavourial targeting engine to engage the right customers when they need it.
3,000 conversations handled each month by ibbü experts on the IKKS website
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Comprehensive reporting
data visualisation and conversational analysis to better understand your visitor expectations and boost customer satisfaction.
+6 points in the quality of responses perceived by customers thanks to ibbü experts