Passionate and authentic experts

ibbü is an on-demand community of experts, curated specifically for your brand by iAdvize. These experts are true enthusiasts.

They are the organic champions of your products. With a strong instinct for customer relations, they bring an extra touch of personalization to your customer conversations.

87.05%
average CSAT scored
by ibbü experts in 2020
+8 points
compared to a classic customer service

On-demand experts, available 24/7

In the evening, on weekends, during traffic peaks... brands miss 70% of contact opportunities with their customers if they’re only available during the typical 9 to 5

Give visitors an authentic and relevant online shopping experience 24/7 with ibbu experts 24 hours a day, 7 days a week. Seize every sales opportunity:

0
missed opportunities

Pay per conversation or sale

Experts are paid according to different plans depending on your objectives: either per conversation or per transaction after a conversation.

Whichever plan you choose, the experts are incentivized to offer the best quality of service.

+10%
post-conversation AOV*
x2
repurchase rate*
* Compared to professional customer advisors, 2020

A flexible and scalable solution

Ibbü is the answer to around the clock, on-demand customer service. With iAdvize, launching a mission and selecting the right experts is just a click away.

95% of the set-up and running of your community is handled by our teams. Manage your traffic peaks by upping your response capacity when you need it.

Experts active in
10 countries
50 000
pre-selected experts available for all types of industries
Top 5%
of experts selected for each mission