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Generative AI Trends
In Retail and
E-commerce

How retailers are strategizing around this groundbreaking technology.

Report Cover Image
59%

of retail executives have integrated generative AI
into some areas of their operations.

95%

of retail executives agree
or strongly agree that the benefits of generative AI
justify its costs.

34%

of retail executives will
increase their investment in generative AI over the next
five years.

Insights from 100 retail leaders on their use of AI tools

Insights from 100 retail leaders on their use of AI tools

Retailers already use generative AI to provide personalized product recommendations, generate accurate forecasts of future demand, and more. However, there are still significant questions and challenges surrounding the use of AI in retail, especially when it comes to ethics and consumer sentiment.

E-commerce businesses are embracing AI for customer service

E-commerce businesses are embracing AI for customer service

This report reveals what future capabilities lie in store for generative AI in the retail industry. It also explores what retailers are doing now to successfully leverage AI in their business operations and where they plan to invest in this technology in the future.