2020 Retrospective on iAdvize Product Releases
2min read - iAdvize
On-site messaging for your sites. Engage with your customers in a rich conversational experience, including notifications and a chatbox 100% customizable to your brands’ guidelines.
Asynchronous messaging is a new way to engage your online visitors 24/7, complementary to live messaging. Online visitors can send messages even though no respondent is available to answer their queries in real-time and receive an answer later via chat and email.
SPRING: Helping brands stay connected with their customers in times of crisis
Video: Engage in a live face-to-face conversation with your visitors
With social distancing, consumers quickly adopted video conferencing solutions to stay in touch with family, friends and co-workers. In reaction to this trend, we have released a new Video Call feature so brands can take advantage of this new usage and offer a personalized, live and engaging experience to your customers. Perform product demos, recreate an in-store experience, assist customers in using your product, etc. video can be used to serve many purposes.
Rescue Kit: Increase your service capacity combining automation & conversation queues
- Set up a bot within minutes to answer the most recurring questions related to Covid-19, 24/7
- Allow operators to handle conversations asynchronously
- Check out our 4-step guide, including a pre-set Covid-19 bot template you can upload and customize in the bot builder.
Adapting to remote life
While staying safe at home, operators can continue supporting customers requests by accessing most of our chat functionalities from iAdvize App, available on smartphone and tablets for higher user confort (iOS & Android).
SUMMER: Gain in efficiency
Discover valuable customers insights obtained through automated analysis of your conversations history. Insightful views include: a word cloud highlighting the keywords most used by visitors, trends charts, most frequent topics of conversations, customers messages and comments of interest.
Monitor live conversations with the production report
Achieve real-time visibility on conversations by accessing pending, on-going and snoozed conversations, by routing group, as well as the oldest conversations in status.
All channels in one conversational desk
On-site, in-app, FB Messenger, Facebook, Twitter, SMS… all conversations centralized in one conversational desk.
FALL: Major innovation releases
Powered by iAdvize Augmented Intelligence, our new Automation stack will include intents detection enabled bots capable of understanding customers' need and delivering an immediate answer, your own brand AI trained by machine and human intelligence.
New conversational desk
Designed and organized to better serve your brand's agents and experts, this new UI includes a larger conversation window, easier access to visitor knowledge, preview and full-screen mode for mirroring and co-browsing.
WhatsApp official partner
iAdvize has been selected by WhatsApp as an official business API Provider to help brands connect with their customers on the world’s favorite messaging app.