iAdvize Recognized as a Notable Provider of Digital Customer Interaction Solutions

Boston, March 7, 2024 – iAdvize, a pioneer in conversational commerce, has been recognized by Forrester among the 26 notable vendors in "The Digital Customer Interaction Solutions Landscape, Q1 2024."

Overview of Digital Customer Interactions Solutions Providers

In this report, Forrester identifies the notable vendors in digital customer interaction solutions (DCIS) and, by listing some of their attributes, helps organizations better guide their choices. According to Forrester, generative AI automation will take on increasingly complex tasks, allowing agents to focus on higher-value aspects of customer engagement.

"We're extremely proud to be recognized by Forrester. We're pioneers with the first Trusted Generative AI, revolutionizing e-commerce in 2023 for Cdiscount, achieving a conversion rate of 24% and tripling customer satisfaction. Today, over 100 brands trust us to revolutionize their buying journey, with an impressive 10x boost in sales, and improved customer service efficiency, with 75% full automation rate for online conversations."

Julien Hervouët, CEO & Founder of iAdvize

Forrester's Digital Customer Interaction Solutions Landscape report lists notable solutions for orchestrating customer interactions across digital channels, leveraging AI to automate interactions and improve agent workflows, and introducing solutions designed for asynchronous communication at scale.

This report is available to Forrester subscribers and for purchase to non-Forrester subscribers. For more information, visit this link.