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Messaging Automation Quality Reaches Unprecedented Levels
Driven by breakthroughs in generative AI, conversational virtual assistants are revolutionizing the way businesses interact with website visitors. Brands at the forefront of this technology are mastering the art of online conversation management, achieving new heights in customer service quality. This barometer highlights these significant advancements, emphasizing how AI messaging automation is essential for boosting sales performance and enhancing the customer experience.
Skyrocket Your Ecommerce ROI with Generative AI
In 2024 and beyond, artificial intelligence is poised to radically transform the online customer experience. Brands that have adopted generative AI solutions for their ecommerce strategies are gaining a competitive edge, seeing dramatic improvements in conversion rates, cost management, and achieving a substantial return on investment.
A Digital User Experience That Enhances Customer Satisfaction
AI-enhanced copilots offer seamless and personalized interactions with online shoppers at any time of day, 24/7. This feature alone significantly impacts—in some cases even doubles—CSAT scores for an ecommerce website, when compared to the use of previous-generation chatbots. They also achieve a level of customer service quality on par with human agents. This technology redefines the standards of customer engagement and paves the way for a new era of ecommerce focused on satisfaction and retention.