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What is Ubiquity?

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What is Ubiquity?

In general, the term ubiquity means being physically present in several places simultaneously, or being omnipresent.

In e-commerce and customer service, ubiquity refers to the fact that your visitors and customers can access your services from anywhere, at anytime, and on any device. This is otherwise known as omnichannel access. 

 

Here's the concept explained in video:

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