[Infographic] How are chatbots changing the online customer experience?

We are approaching the age of conversational commerce. This age will place conversations between customers and brands at the heart of the online customer journey. To meet new challenges, the multiplication of digital touch points and the need to respond everywhere at any time to customers, chatbots have made a come back in 2016! They now seem to be a solution to customer experience problems

Can bots become a tool for a successful customer service strategy? Are customers ready to interact with chatbots? Should our human customer service agents fear the loss of their job in favour of bots? Discover some answers to these questions in the following infographic: 

How are chatbots changing the online customer experience?

How are chatbots changing the online customer experience?

Read more: Chatbots and artificial intelligence: where do we stand?

French and Belgian born in France and interested in everything related to Marketing, Foreign Languages and the Web.

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