We are approaching the age of conversational commerce. This age will place conversations between customers and brands at the heart of the online customer journey. To meet new challenges, the multiplication of digital touch points and the need to respond everywhere at any time to customers, chatbots have made a come back in 2016! They now seem to be a solution to customer experience problems.
Can bots become a tool for a successful customer service strategy? Are customers ready to interact with chatbots? Should our human customer service agents fear the loss of their job in favour of bots? Discover some answers to these questions in the following infographic: