Skip to content

A concern?

At iAdvize, we handle all grievances fairly and transparently. This mechanism gives anyone connected to us a way to raise a concern and receive a proper response.

  • Acknowledged within 7 business days

What we handle

We handle any submission related to our commercial practices, ethical and environmental responsibilities, or the quality of our relationships with clients, partners, and employees.

  • What grievances are accepted?

    Accepted submissions include:

    • Violations of our ethical commitments or CSR policy
    • Failures to meet our environmental standards
    • Behavior that conflicts with our commitments to our stakeholders
    • Situations affecting human rights or working conditions

  • What grievances are not accepted?

    • Individual contractual or commercial disputes (invoice disagreements, contract contestation)
    • Submissions with no direct connection to iAdvize's activities, products, or services
    • Anonymous submissions without sufficient factual information to allow for investigation
    • Issues already resolved or currently subject to legal or arbitration proceedings
    • Purely personal matters unrelated to iAdvize
    • Submissions that are clearly abusive or repetitive

How it works

iAdvize handles complaints according to the following steps. Timelines are targets expressed in business days; they may be extended for complex cases, in which case we will notify the person and explain the reason.

  • Acknowledgment

    We confirm receipt of the complaint and provide a reference contact.

    Within 7 business days of receipt

  • Review

    We examine the facts, gather information and involve the relevant parties if necessary.

    Maximum 3 months from the acknowledgement of the review

  • Resolution

    We agree on the actions to address the complaint and set their schedule.

    Upon completion of the review

  • Follow‑up and closure

    We confirm the actions taken and the resolution of the complaint.

    Upon completion of the resolution

Raise a concern

iAdvize is committed to protecting anyone who raises a concern in good faith from any form of retaliation. Information shared by reporters is treated with full confidentiality.