A concern?
At iAdvize, we handle all grievances fairly and transparently. This mechanism gives anyone connected to us a way to raise a concern and receive a proper response.
How to submit a grievance
Fill in the form at the bottom of this page. Anonymous submissions are accepted. If you'd like to be contacted for follow-up, include your email address in the form.What grievances are accepted?
We handle any submission related to our commercial practices, ethical and environmental responsibilities, or the quality of our relationships with clients, partners, and employees.
Accepted submissions include:
- Violations of our ethical commitments or CSR policy
- Failures to meet our environmental standards
- Behavior that conflicts with our commitments to our stakeholders
- Situations affecting human rights or working conditions
What grievances are not accepted?
- Individual contractual or commercial disputes (invoice disagreements, contract contestation)
- Submissions with no direct connection to iAdvize's activities, products, or services
- Anonymous submissions without sufficient factual information to allow for investigation
- Issues already resolved or currently subject to legal or arbitration proceedings
- Purely personal matters unrelated to iAdvize
- Submissions that are clearly abusive or repetitive
How it works
iAdvize handles complaints according to the following steps. Timelines are targets expressed in business days; they may be extended for complex cases, in which case we will notify the person and explain the reason.
| Step | Description | Timeline |
| 1 - Acknowledgment | We confirm receipt of the complaint and provide a reference contact. | Within 7 business days of receipt |
| 2 - Review | We examine the facts, gather information and involve the relevant parties if necessary. | Maximum 3 months from the acknowledgement of the review |
| 3 - Resolution | We agree on the actions to address the complaint and set their schedule. | Upon completion of the review |
| 4 - Follow-up and closure | We confirm the actions taken and the resolution of the complaint. | Upon completion of the resolution |
Form
iAdvize is committed to protecting anyone who raises a concern in good faith from any form of retaliation. Information shared by reporters is treated with full confidentiality