Payne Glasses deployed iAdvize Copilot™ for Shoppers on all of their website’s product pages. This solution guides their online shoppers throughout the entire buying journey, offering intuitive and efficient product and order information. The brand also implemented iAdvize Copilot™ for Agents to assist their team on the back end of the chat interface.
They included the AI chatbot’s FAQ and product information features to help their agents quickly find answers to product-related questions and more easily manage the volume of customer requests they receive daily. The implementation process for both copilots was quick and easy, going live in less than two weeks.