Optimise

Measure Your Success

Use our advanced reporting and work together with our dedicated team to optimize your Customer Lifetime Value, estimate the number of experts you need and increase your average turnover per contact.

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21% Conversion

96% Customer satisfaction

x3 Customer Lifetime Value

A Clear Understanding of Your Performance

From conversations to conversion

Track every transaction completed after a conversation, whether they happen on your website or across social networks or messaging platforms. Associate each transaction to a specific conversation and estimate the impact of your activity on your turnover. Thanks to the incremental value test (available in private betâ), estimate the transactions and revenue you can generate with iAdvize.

Measure the quality of your customer experience

At the end of each conversation, your visitors are able to rate the quality of support they received in just a few clicks. Use this data to offer a better experience and leverage your agents' and experts' strengths.

An improved Customer Lifetime Value

Monitor the long-term impact of your conversational marketing strategy on your Customer Lifetime Value and measure its incremental value.

Compare Your Results with the Results of Leading Brands in Your Market

Industry benchmarks

Compare your results with those in your industry and with our top performing users. Benefit from best practice in order to optimize your strategy and maximize your results.

A team of specialists

Our conversational marketing specialists around the world are here to help you analyze your data, detect current trends, refine your strategy and ensure you are meeting your business objectives.

Resources

Review our analytical studies to understand how key players from your industry are delivering a leading conversational strategy. As an iAdvize user, you have access to pieces of content and customer stories we have accumulated over nearly ten years.

Build Your Action Plan

Reports focused on your objectives

iAdvize can help you achieve clear objectives, ensure you are on the right track thanks to our advanced reporting. Track each engagement campaign, to evaluate your progress and maximize your strategy.

Never miss an opportunity

When you are unavailable, you miss an average of 70% of opportunities to close online sales. Evaluate the exact amount of revenue you are missing out on and adapt your strategy to be present when your customers most need your help.

Size your team of experts

iAdvize reports help you size your team according to the number of conversations your agents handle per hour, their connection time, and the number of transactions missed on your website. Reinforce your team with the right number of experts.