Ambassadeur de marque Badges Big Data Bot Builder (ou Editeur de Bots) Branded app Customer Lifetime Value (CLV) Chat communautaire Chatbot Ciblage comportemental Click to Call Click to Chat Click to Video Cobrowsing Commerce conversationnel Community Messaging Délai de réponse au premier message Durée moyenne de traitement Engagement client Expert ibbü Elastic Targeting Feedback client Full Stack Platform Gamification Homeshoring ibbü Intelligence Artificielle Key Performance Indicators (KPI) Leads Live Chat Maap (Messaging as a platform) Machine Learning Marketing conversationnel Marketing prédictif Mirroring Multicanal Net Promoter Score Notifications push Offshoring Omnicanal Outsourcing Paas (Platform as a service) Plateforme de commerce conversationnel Pure player Retour client Rewards Saas (Software as a service) Scoring Social Selling Targeting tags Taux de contact Taux de conversion Taux de réachat Taux de rebond Taux d’occupation Ubiquité Ventes incrémentales Web Callback
