Here is the customer experience you can offer

Discover Jaime’s adventure

Jaime is looking for an unforgettable holiday

He is considering South America but its so big he doesn’t know where to start. “I’m looking at South America, but I only have 3 weeks. Anywhere you’d recommend?“

Jaime has been identified as a potential customer

Jaime’s customer journey has been analysed (pages visited, duration of his visit on the website, etc.) in order to assign him a score. This score enables us to direct Jaime towards the right ibbü expert.

73 scoring

“I’ve always loved to travel. When I was younger I’d often plan out my dream itineraries. Now I map them out for real.”

Jaime receives authentic advice from Louison

“It was 11:15 pm and I was searching through the website for inspiration but found it a bit overwhelming! I was about to leave the site when I clicked on a messaging button inviting me to chat with Louison a travel enthusiast and member of the ibbü community.”

Who is Louison?

“I love wide open spaces and travelling to new destinations and now I use my passion to provide expertise’’

As I have a full-time job as consultant and social media trainer, I mainly log into the ibbü platform in the evening from 9pm or during the weekend. For me, ibbü is mainly a way to talk about my passion.”

628 visitors advised by Louison each month
96% of visitors are satisfied by the authentic advice given by Louison
14% of visitors advised by Louison become travellers

Enthusiastic conversations are also the most convincing ones


can visit the places most suited to his interests

Your brand

generates a turnover of £14 for £1 invested


can pay for her next vacation with the £482 she earns each month

Here is the performance you could achieve

93% Visitor satisfaction at 93% based on the advice given via messaging
18/24 Thanks to ibbü experts, brands can offer instantaneous tips 18/24 hours to online shoppers
24% 24 out of 100 conversations lead to a purchase

Source: Internal data from iAdvize, 1st of July 2017 - 27th of August 2018

Here is a selection of experts ready to chat for your travel website


“When I was a kid, I used to dream of becoming an explorer. Now, I have already travelled across the world twice.”

Travel Photography

“My travels across Asia were unforgettable. Since then, I have travelled each and every year.”

Travel Cooking

“I enjoy discovering new horizons. I first travelled to Italy with my grandparents when I was 7”

Success story

How does Marmara generate a turnover of more than £500K each month with ibbü?

Marmara is a brand of the TUI France group, a 100% branch of the TUI Travel PLC, the leading multinational tour operator. Their objective? Providing their visitors with a premium experience thanks to ibbü experts.


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White Paper

How can independent experts engage your visitors online?

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The Future of Digital Customer Engagement

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Blog post

The travel industry in the age of conversational marketing

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