Here is the customer experience you can offer

Discover Sarah's journey

Sarah is looking for a new pair of running shoes

“I’ve always been a running addict. I’ve practiced road running for years but, this year, I would like to challenge myself: I would like to start trail running.”

Sarah has been identified as a potential customer

Sarah’s customer journey has been analysed (pages visited, duration of her visit on the website, etc.) in order to assign her a score. This score enables us to direct Sarah towards the right ibbü expert.

73 scoring
Maxime
Running Trail Running

“I’ve always been into sports. I completed my first trail run at the age of 12 with my older brother”

Sarah receives authentic advice from Maxime

“It was 10:45 pm, I was a bit lost with all the trail products available on the website. I was about to leave the site when I clicked on a messaging button inviting me to chat with Maxime, a trail running expert and member of the ibbü community.”

Who is Maxime?

‘’I’m a trail running addict and now I use my passion to provide expertise. 12 days after being certified within the ibbü community as a running expert, I supported my first visitor.

I have a full-time job as a Marketing Director so I mainly log into the ibbü platform in the evening (from 9pm) or during weekends and advise visitors.
For me, ibbü is mainly a way to talk about my passion.”

335 visitors advised by Maxime each month
96% of visitors are satisfied by the heartfelt advice given by Maxime
24% of visitors advised by Maxime finalise their order

Enthusiastic conversations are also the most convincing ones

Sarah

can train with the correct footwear

Your brand

generates a turnover of £14 for £1 invested

Maxime

earns an average of £481 each month for the advice he gives

Here is the performance you could achieve

93% Visitor satisfaction at 93% based on the advice given via messaging
16/24 Thanks to ibbü experts, brands can offer instantaneous tips 16/24 hours to online shoppers
24% 24 out of 100 conversations lead to a purchase

Source: Internal data from iAdvize, 1st of July 2017 - 27th of August 2018

Here is a selection of experts ready to chat for your sports website

Luke
Sports

“I love sports. I have never been able to choose a sports in particular so I practice triathlon. 🏊🏼‍♂️🚵🏻‍♂️🏃🏾‍♂️”

Tom
Sports Basketball

“I’ve always loved basketball 🏀. I’ve started playing when I was 3 years old with my father.”

Emma
Fashion Running

“What I particularly love about sports is that it helps me to challenge myself. 💪 My next challenge: the New York City Marathon.”

Success story

Thanks to ibbü experts, EKOSPORT offers instant and personalised tips

EKOSPORT uses independent experts enthusiastic about sports equipment to chat to online visitors during peak season

26%

conversion rate after a conversation with an expert

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White Paper

How can independent experts engage your visitors online?

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White Paper

Sports Retail Industry Focus: How to become the digital destination of choice

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Blog post

Guide sports enthusiasts towards the right sports gear online

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