Here is the customer experience you can offer

Discover Liam's adventure

Liam is looking for a new television

"I’m looking to purchase a high quality TV for watching my favourite sports, however with so much choice it is difficult to decide on my best options."

Liam has been identified as a potential customer

Liam’s customer journey has been analysed (pages visited, duration of his visit on the website, etc.) in order to assign him a score. This score enables us to direct Liam towards the right ibbü expert.

73 scoring
Nicolas
Video Photography

“I love video accessories. I've tested over 120 different smartphones and about 30 are still in my closet. 📱”

Liam receives authentic advice from Nicolas

“It was 12:23 am, I was a little lost with all the products available on the website. I was about to leave the site when I clicked on a messaging button inviting me to chat with Nicolas, a high tech expert and member of the ibbü community.”

Who is Nicolas?

“I am enthusiastic about filmmaking and I love learning how films are made. Today, I have converted my passion into expertise.

I am a cinema student in the city of Nantes and I mainly log in to the ibbü platform in the evening from 9 pm or during the weekend.
For me, ibbü is mainly a way to talk about my passion.”

2245 number of visitors advised by Nicolas each month
96% of visitors are satisfied by the heartfelt advice given by Nicolas
16% of visitors advised by Nicolas finalise their order

Enthusiastic conversations are also the most convincing ones

Liam

has the best quality picture for watching live sports

Your brand

generates a turnover of £14 for £1 invested

Nicolas

can buy new material to shoot his videos

Here is the performance you could achieve

93% of visitors satisfied by the pieces of advice given via messaging
20/24 Thanks to ibbü experts, brands can offer instantaneous tips 20/24 hours to online shoppers
24% 24 out of 100 conversations lead to a purchase

Source: Internal data from iAdvize, 1st of July 2017 - 27th of August 2018

Here is a selection of experts ready to chat for your high tech website

Noah
Video

“I’ve always been a film enthusiast 🎥. My favourite film directors? Kubrick, Tarantino and Spielberg."

Jacob
Photography Smartphone

“I’ve been fascinated by insects ever since I was a child 🐞🐝🐛. Thanks to photography, I can have a close look at them.”

Jessica
Photography Video Games

“I’m a gaming enthusiast. My first gaming console was the Game Boy Color and I now have 10 consoles at home 🎮.”

Success story

Cdiscount collaborates with 60 ibbü experts to advise its visitors

Each month, savvy enthusiasts from the ibbü community guide 17,000 visitors in their purchases of high-tech products, video games, homeware and mother and baby products.

17,000

conversations handled by ibbü experts each month

Read
White Paper

How can independent experts engage your visitors online?

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Blog post

3 Ultimate Reasons Why your Business Should Implement a Conversational Marketing Strategy

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Report

The Future of Digital Customer Engagement

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