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“I’m expecting my first child and my husband and I are looking to fit out and decorate the nursery but have no idea where to start!’’
Molly’s customer journey has been analysed (pages visited, duration of her visit on the website, etc.) in order to assign her a score. This score enables us to direct Molly towards the right ibbü expert.
“I’m an industrial designer working in the aerospace industry and I've always loved being outdoors. In my spare time I can be found in my garden, working in my DIY workshop or horseback riding.”
"It was 9:15 pm and I was a little lost with all the products available on the website. I was a little lost with all the products available on the website. I was about to leave the site when I clicked on a messaging button inviting me to chat with Marion, DIY expert and member of the ibbü community.”
“I’m a DIY enthusiast and I’ve converted my passion into expertise. 12 days after applying to join the ibbü community and passing the certification, I supported my first visitor.
I mainly log in to the ibbü platform in the evening from 9pm or during the weekend.
For me, ibbü is mainly a way to talk about my passion.”
Source: Internal data from iAdvize, 1st of July 2017 - 27th of August 2018
“At the age of 5, I used to spend time with my grandfather in his garage. 🔨 And recently, I have built my own house.”
“I love tinkering, repairing and creating. I have more than 8 drilling machines at home. 💪”
“I'm a fan of wooden objects! Outside of my job, I follow a cabinetmaker training.”
ManoMano collaborates with 85 experts to advise their online visitors for all pre-sales queries and achieves a 20% conversion rate.
global satisfaction rate after a chat with an ibbü expert
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