Where does the conversation begin?
Enthusiastic conversations are also the most convincing ones.
Focus on your conversations, we’ll take care of the rest.
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We brought together thousands of independent experts, enthusiastic and eager to share their knowledge who have been selected for their expertise. They already know your products and services like the back of their hand. Members of a community and available 24/7, these experts answer your customers' questions via messaging and are paid for their advice.
Those most qualified to converse about your products, your services, your brand, or your industry are part of our community of experts. They have been carefully selected for their talent and expertise and have been validated to interact with your visitors. On average, 92% of visitors are satisfied with the experience they offer.
60% of online purchases take place during the evening or at weekends when your customer service team is often not available. What better solution than experts who are available at the exact time your visitors need them? These experts can become an extension of your existing team and align your marketing and conversational strategies.
For each conversation handled, experts get financial compensation. It creates value for you, for your customers and for them. Responsiveness, satisfaction, relevance of answers, impact on your repurchase rate: they are motivated to deliver the best quality of service.
conversion rate after a conversation with an independent expert
You validate experts suggested for you. You choose the duration of your campaigns and the credit allocated to them. You measure the impact of each expert on their activity. You choose to remunerate them according to the volume of contacts they handle or according to the sales they generate.
You can define advanced routing workflows based on the conversations most relevant for your agents various skill sets. According to their context, the products they visit or their customer scoring, your visitors are guided, in real-time, towards the person most suited to answer their questions.
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Focus on your conversations, we'll take care of the rest.