Retailers can now WhatsApp their customers as conversational commerce kicks up a gear

The integration of WhatsApp within iAdvize enables online shoppers to contact a brand’s customer service team directly in the WhatsApp discussion thread and allows then to ask questions via private messages. Customers can find all past exchanges in one single place as a result and can have straightforward, quick and convenient conversations direct with brands and retailers. More than twenty iAdvize partners now offer this service to their customers.

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Who is Using the Crowd to Respond to Digital Customer Service Enquiries?

Another French-based service provider is iAdvize, who market their crowdsourced webchat agents as ibbü – an online community of savvy enthusiasts paid to enhance customer experience and boost online sales. These crowd-based agents are experts that give advice on products that they know well based on their own experience.

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More Than Words: How Conversational Commerce Drives Online Sales

Enabling retailers to have these valuable one-to-one conversations with customers at the point of highest engagement before purchase, is not only delivering immediate benefits for both parties (in the case of House of Fraser, 29% of customers who web chat via iAdvize go on to make a purchase), an equally precious resource is being established […]

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Press releases

16th March 2017 – WhatsApp integrates within iAdvize’s full-stack platform

By integrating WhatsApp within its platform, iAdvize enables brands to communicate with their customers via the most popular mobile messaging application worldwide. iAdvize, a European leader in online customer service, announces the integration of the instant messaging app, WhatsApp, within their conversational commerce platform. The integration solution means brands can now communicate directly with their […]

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18th October 2016 – iAdvize launches ibbü in the UK to connect online shoppers with knowledgeable peers

– ibbü is an on-demand pool of experts that provide online customers with advice and support to enhance customer experience and boost sales for brands. – Brands using ibbü in France have increased their turnover by an average of 10% through the introduction of conversational commerce and ibbü experts. – ibbü experts can earn an […]

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31st May 2016 – iAdvize has been nominated “Cool Vendor 2016” by Gartner

iAdvize, “The Conversational Commerce Platform” has been designated a Cool Vendor in “Cool Vendors in CRM Customer Service and Support, 2016” report by Gartner, Inc. The May 2016 “Cool Vendors in CRM Customer Service and Support,” “research provides IT application leaders and the customer service business buyers they support, with a view of five vendors with applications that […]

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