Retailers can now WhatsApp their customers as conversational commerce kicks up a gear

The integration of WhatsApp within iAdvize enables online shoppers to contact a brand’s customer service team directly in the WhatsApp discussion thread and allows then to ask questions via private messages. Customers can find all past exchanges in one single place as a result and can have straightforward, quick and convenient conversations direct with brands and retailers. More than twenty iAdvize partners now offer this service to their customers.

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Who is Using the Crowd to Respond to Digital Customer Service Enquiries?

Another French-based service provider is iAdvize, who market their crowdsourced webchat agents as ibbü – an online community of savvy enthusiasts paid to enhance customer experience and boost online sales. These crowd-based agents are experts that give advice on products that they know well based on their own experience.

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More Than Words: How Conversational Commerce Drives Online Sales

Enabling retailers to have these valuable one-to-one conversations with customers at the point of highest engagement before purchase, is not only delivering immediate benefits for both parties (in the case of House of Fraser, 29% of customers who web chat via iAdvize go on to make a purchase), an equally precious resource is being established […]

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Press releases

24th October 2017 – European startup iAdvize raises €32 million to accelerate international growth and innovation

Investment in a wealth of talent across the UK and Europe, R&D for growth of unique expert community and funding for the first North American office. Nantes, October 24, 2017 – iAdvize, the European leader in conversational marketing, today announces £28 million of series C funding with participation from Idinvest Partners, Bpifrance via Large Venture, […]

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75% of UK shoppers trust other customers over retail staff

  54% of UK shoppers find previous customer product reviews more influential than retailer advice when making purchasing decisions   More than half of consumers believe instant online advice is the most convenient way to get questions answered   68% want to get an answer to a query about a product they are buying within […]

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16th March 2017 – WhatsApp integrates within iAdvize’s full-stack platform

By integrating WhatsApp within its platform, iAdvize enables brands to communicate with their customers via the most popular mobile messaging application worldwide. iAdvize, a European leader in online customer service, announces the integration of the instant messaging app, WhatsApp, within their conversational commerce platform. The integration solution means brands can now communicate directly with their […]

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