Facebook Messenger for Business enables online shoppers to receive information about their order (delivery, after sales service, etc.) via their Messenger app and communicate directly with businesses.
If they choose to track their order via Messenger, customers can then interact with a customer service agent directly from the app.
Thanks to customized engagement rules, you can display the Facebook Messenger option to the online shoppers who will get the most out of the channel.
From the iAdvize interface, you can chat with several visitors at the same time, whether they're chatting from Facebook Messenger, your website or social media. Thanks to the knowledge base and canned responses, improve your response time and increase conversion rates.
Average handling time, occupancy rate, conversion rate, satisfaction rate... Measure your performance with more than 150 indicators and analyze past conversations.