Engage your customers on all devices and notify them via messaging

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And after?

Notify your visitors via messaging

Engage your visitors with easy and friendly conversations, full of rich content. Chat, voice, video: your customers can communicate with you in the same way they communicate with their friends and family.



– 20% decrease in the number of emails received by Banque Casino since it combines Live Chat with Messenger


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Website

On your website or mobile app

Social media

On Facebook, Twitter and Instagram

Messaging app

On messaging apps such as Facebook Messenger



Find out how to use messaging apps to proactively engage your customers and prospects!

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Receive all conversations in the same place

Questions from your customers are gathered in one single messaging solution. Your customer service team can handle visitor requests quickly and efficiently from one picking-list. They can move easily from one communication channel to another.



By transforming web chat into a key pillar of their real-time engagement strategy, House of Fraser have met customer care and sales objectives.


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Connect your visitors with the most suitable agents

According to their context, your visitors are guided in real-time towards the agent most fit to respond to their question.



Marketing report 2017: Creating conversational customer journeys that drive online conversions

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