The impact COVID-19 has had on customer experience

Data and analysis to facilitate better decision-making

Since February 22nd, when the coronavirus became a global threat, iAdvize, the conversational platform, has tracked close to 28 million transactions and more than 44 million messages. The analysis of this data has led us to to launch a trend watch, share concrete customer use cases and a series of initiatives to keep decision-makers informed of the latest developments.