GUIDE

Beauty New Opportunities to Deliver Exceptional Customer Experiences

Download the full Beauty Industry Digital CX Trends White Paper

Learn how the digital space around the beauty industry is evolving. Take a look at the trends in an Ultra-Connected Sector in order to delight your customers with an experience they are demanding.
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Key takeaways:

  • 300 million US adults – or 91% of the population – are expected to shop online by 2025 (Statista)
  • Online Shopping is expected to reach nearly $7.5 trillion in sales by 2025 (eMarketer)
  • By 2023, online purchases will account for 48% of all beauty and personal care sales (Statista)
  • Mobile commerce sales are anticipated to double between 2020 and 2025 rising from $311.93 billion to $728.28 billion, meaning 40% of eCommerce sales by 2025 (Business Insider)