To celebrate it being Monday, let’s take a quick look back at the best articles from last week! All things eCommerce, Customer Experience, Conversational Commerce and Social Media.
A new report by Shop.org and Forrester Research revealed a startling fact: 2015 online sales were flat for 17% of 195 surveyed retailers.
When marketers and vendors list digital marketing channels — email, mobile apps, mobile web, websites, social media and others — they don’t often include online customer service. But that’s what customer service is becoming.
According to GlobalWebIndex, 75% of internet users today use some sort of a messaging app.