[Press Review] eCommerce, Customer Experience, Conversational Commerce and Social Media

To celebrate it being Monday, let’s take a quick look back at the best articles from last week! All things eCommerce, Customer Experience, Conversational Commerce and Social Media.

How to lift ecommerce conversion rates when they’ve plateaued – eConsultancy

A new report by Shop.org and Forrester Research revealed a startling fact: 2015 online sales were flat for 17% of 195 surveyed retailers.

Digital Customer Service Is Becoming A Fully Realized Marketing Channel – Marketing Land 

When marketers and vendors list digital marketing channels — email, mobile apps, mobile web, websites, social media and others — they don’t often include online customer service. But that’s what customer service is becoming.

Why We’re Thinking About Messaging Apps All Wrong – Hubspot 

According to GlobalWebIndex, 75% of internet users today use some sort of a messaging app.

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