Tomorrow, Facebook’s annual global developer conference will be held at Fort Mason in San Francisco. On this occasion, Facebook will announce chatbot and live chat APIs. Therefore, this week we decided to focus our press review on bots and how they may change our user experience in the near future.
Once, a messenger app did just that – message. But with the rise of artificial intelligence, tech companies are falling over themselves to prove how much more useful and interactive their apps can be – which is why you’re about to see an explosion of “bots”.
As services based on artificial intelligence improve, they need a way to talk to real people. Chatbots are one option. At a conference on March 30th Microsoft showed off several prototypes. It will be a while before anyone trusts such services, however. A few days earlier one of Microsoft’s bots, “Tay”, designed to impersonate a millennial, started parroting racist language it had learned from users on Twitter. “Tay” had to be sent to her digital room.
As more bots and bot platforms like Slack emerge, it’s interesting to note that Google has spent almost 20 years perfecting how to respond to a text query. Today’s bots have a lot to learn from Google’s lessons in natural language interpretation, artificial intelligence, and user interface.
“Everyone is watching the space right now, and that’s great,” Mike Roberts, head of messenger services at Kik, said. “Every major messenger is in [the chatbot space], and I can’t remember the last time we’ve all made a bet together. It’s only going to drive more interest.”
‘Chat apps will be new Internet, chatbots the new websites’
Messaging apps are seeing least 1.4 billion monthly users — usually skewing young and tech savvy — collectively worldwide. Increasingly, brands have seen in apps like WhatsApp, Kik, WeChat and Line an attractive opportunity to engage with their audiences on a one-on-one level.