Prosodie has been a subsidiary of the Capgemini group since 2011 and is an expert in multichannel Front-Office. The company designs and hosts cloud solutions that meet every step of the online customer journey. Leader in voice interactions, Prosodie-Capgemini has more than 400 customers and handles 3 billion contacts each year. Prosodie-Capgemini and iAdvize have been partners since 2012 and now, Prosodie tells us more about this successful collaboration.
Our best of breed positioning enables us to cumulate touchpoints and make sure that, thanks to our cloud solution, we can integrate all these touchpoints, offer the best customer experience possible and associate it with new practices (mobile use, iOT), explains Olivier Waton, Alliances & Partners Manager.
Prosodie-Capgemini and iAdvize have been partners since 2012. La Redoute and Conforama have been our first success stories. The iAdvize platform has developed a behavioural targeting engine that is unique on the market and which meets both engagement and customer care queries.Our partnership is based on 4 pillars: iAdvize’s integration on Odigo’s banner, the training of our sales and technical teams with dedicated interlocutors, lead generation, events, white papers and common videos. Moreover, iAdvize’s economic model corresponds very well to cloud models’ requirements.