[Press Review] Focus on conversational commerce

These past few months, a lot of media have talked about a growing trend: conversational commerce. What is it? Will it change eCommerce and online customer service? Here are some articles to help you know more about conversational commerce.

Why conversational commerce may be our best chance to re-imagine the web – Medium 

From WeChat to Messenger and Slack, our future is rapidly being colonized by social networks that effectively mean to function as operating systems. If this is our future, we will need the web more than ever, but it — and they — will have to evolve.

Quartz’s new app wants to text you the news – The Verge

The app populates one or two message bubbles of your own that you can “respond” to each story with.

2016 Will Be the Year of Conversational Commerce – Observer Business & Tech 

Data from Business Insider shows that messaging apps have eclipsed social networks in monthly active users.

Conversational Commerce – 2016 will take a step further in the online buying journey – Capital Numbers 

Conversational Commerce, if you haven’t seen the two words together on your twitter feed or read it in an expert piece yet, chances are your data pack has expired.

Why We Don’t Surf the Web Anymore ­And Why That Matters – Forbes 

If you’ve been using the Internet from the time before iPhones were made out of aluminum, you’ve noticed that we no longer “surf the Web” nearly as much anymore. Mobile has changed the way we use the Internet, shifting from what was originally a desktop phenomenon to devices we carry with us all time. Push notifications and messaging now bring content to us from the context of our favorite apps, and at an ever increasing rate.

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