Drive Conversions With Expert Conversations

In a world of various channels, multiple touch points and limitless data, it should be easy for consumers to get the information and support they need to complete any purchase. But the truth is, it’s not. All too often, sales opportunities are lost, or customer relationships damaged, because shoppers encounter friction when they are trying to get assistance. 

To understand exactly what shoppers want from their customer service experiences, and where retailers need to improve their approach, iAdvize surveyed 1,000 UK consumers.

Read more: [Market Report 2017] Two Way Street

Data driven marketer, passionate about growth hacking and all things digital. Living in London with a love for travel.

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