5 reasons why your customer service team should be available via WhatsApp
mCommerce in the UK: the 2017 trend
Chatbots and customer service: 5 top tips for implementing your chatbot
A live chat solution on the website of an NGO? WWF Germany makes it happen!
[Success Story] GuesttoGuest and Community Messaging
We will witness the emergence of much more intelligent and useful chatbots
[Interview] Patrick Joubert, CEO of Recast.ai tells us how bots can help humans enhance their capacities
[Press Review] The rise of mobile commerce is defining the future of retail
Can human and artificial intelligence be combined?
[Benchmark] Customer service and brand communities
Get all the latest Customer Service and eCommerce articles directly in your inbox: