How to choose an avatar for the chat invitation you offer to your online visitors?
[Infographic] Cross-channel customer experience, the state of play
Infinie Passion combines professional customer service with the advice of brand advocates
How to recruit your team of online customer service agents
eCommerce and sports gear: engaging with sports enthusiasts?
[Case Study] How to engage with prospects on social media without being intrusive
Social Media and Mobile: key aspects of your online strategy!
Real-time customer service: the 3 best practices in online banking
How can the fashion industry overcome eCommerce barriers?
Instant Messaging: a major customer experience trend
Get all the latest Customer Service and eCommerce articles directly in your inbox: