By mid-April, you will be able to create bots within the iAdvize platform.
First initially on desktop, you will be able to configure chatbots to support your agents in different situations: pre-chat survey scenarios, responses to basic questions or before a transfer to a human agent.
Chatbots to support your agents online
For example, the implementation of chatbots on EDF’s website (the leading electric utility company in France) enables them to significantly improve the qualification of contacts before they are taken care of by the customer service team.
Do you want to create your own bot? Your Customer Success Manager at iAdvize is available to support you.