iAdvize, the real-time customer service solution, to exhibit at Internet Retailing Expo 26th – 27th March 2014

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The cloud-based solution iAdvize is all set to exhibit at the Internet Retailing Expo (IRX), taking place on 26th – 27th March at the NEC, Birmingham. Over 170 exhibitors will take part in the event, said to be the largest gathering of thought leaders and experts in the multichannel retail industry. iAdvize will be present with its multichannel customer service solution – Click to Chat, Click to Call and Click to Video. Visitors who would like to know more can book a meeting in advance or come directly to stand C42.

The French company iAdvize is specialised in real-time customer service with Click to Chat, Click to Call and Click to Video. More than 1000 organisations throughout Europe from a wide variety of different industries have chosen iAdvize, including the electronic products corporation SONY, the French airline, Air France and the online recruitment website monster.

Those who want to find out more about the potential of real-time customer service on eCommerce websites will find iAdvize at Stand C42, Hall 3a. They can also plan ahead and book a meeting here to have a chat with a member of the iAdvize team.

iAdvize will be presenting the findings of its white paper „Web chat for customer service – the state of play in the UK“ at the Innovation Studio on 26th at 11.30 am. Produced alongside CallCentre.co.uk, this white paper gives an insight into the adoption rate and perception of web chat in the UK as well as the impact of this channel in terms of customer satisfaction and sales.

The Internet Retailing Expo is part of Internet Retailing, the magazine, portal and events for European eCommerce. IRX is aimed at the progressive retail business industry and is helping to change the landscape of how retailers and consumers interact through the multichannel shopping experience. This year, 175 ex-hibitors and 5,000 visitors will attend the event at the NEC in Birmingham on 26th and 27th March. The expo is free to attend for visitors.

About iAdvize
iAdvize is a cloud-based multichannel solution specialised in real-time online customer service with Click to Chat, Click to Call and Click to Video. More than 1000 European companies from a variety of different in-dustries including eCommerce, banking, insurance and travel have chosen iAdvize. In France, iAdvize is the market leader and the headquarters are in Nantes, France. The iAdvize admin interface is available in English, German, French and Spanish.

Further information at www.iadvize.com

Press contact

Miranda Hobbs
UK Communication Manager – iAdvize
Email: miranda.hobbs@iadvize.com
Telefon: +44 (0) 2034 450 590

iAdvize S.A.S.
2ter quai François Mitterrand
44200 Nantes
France

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