Increase sales and conversion rates
Help you visitors through Click to Chat or Click to Call during their transaction in order to improve your conversion rate and average basket total.
Transform your visitors into customers!
Increase your conversion rates
On e-commerce websites, only 2% of visitors on average make a purchase by themselves. This is a long way behind the conversion rates in traditional stores which are around 55%.
Today, Click to Chat and Click to Call are the channels which offer the best conversion rate, as an average of 20% of visitors who receive assistance complete their transaction.source: average recorded over all iAdvize's clients. Dec 2011
Save your sales!
On average, 60% of your visitors abandon their transaction.
For e-buyers, 80% of those who find themselves in that situation believe they would have completed their transaction had they been assisted in real time by an adviser. iAdvize enables you to identify visitors in critical situations in order to offer them assistance before they abandon their purchase.source: Timeliving 'Relation Client, ce qu'attendent les e-acheteurs' (Customer relations: what e-buyers expect). Feb 2011.
Increase your average basket total
iAdvize enables your customer service professionals, during a discussion, to propose related accessories and products which perfectly complement your customers' orders.
On average, visitors who chat have baskets 30% larger than the recorded average with Click to Chat, and 23% larger with Click to Call.source: Forrester Research 'North American Technographics Customer Experience Online Survey.' Oct 2009
Multiply your marketing opportunities
By supplementing your communication channels through integrating Click to Chat or Click to Call, you are adopting a multichannel approach and giving all your customers a voice: connecting completely with the new e-consumer.