When your visitors are struggling to find the information they need or are about to abandon their basket, make sure you are there, ready to help thanks to the automatic display of chat and call invitations.
Targeting criteria, triggers, targeting tree, estimation of a rule’s impact before it is deployed…
Make sure you’re supporting the visitors who most need your help and guide them towards the agents who have the skills to meet their needs.
You can rank targeting rules, edit and adapt them, use the enriched criteria selector, duplicate rules; sharpen and update your rules on a daily basis. You can also combine iAdvize’s targeting engine with your custom data and CRM tools.
When your visitors are looking for info or having difficulties, show them you there to help by displaying interaction elements reactively (buttons) and proactively (invitations).
By creating a targeting strategy with a scoring system, you can analyse visitor behaviour in more depth.
Enhance customer engagement by attributing a score to the actions of the visitor on your website.
Genius Targeting solves the issues of website trafic evolving in real-time and staffing. The criteria thresholds of your targeting rules will adapt automatically, evolving in real-time to match the number of available agents. Your business can continue to focus on high value baskets and maximise the occupancy rate of agents.
Boost your online sales with chat
customer satisfaction rate over more than 50,000 conversations
conversion rate multiplied after chat
A member of our team will be in touch to set a demo and show you how iAdvize's targeting engine can increase online sales and improve customer experience.