Connect your Facebook and Twitter accounts to iAdvize and monitor in real-time the conversations taking place around your brand. Mentions, comments, private messages sent to your brand… Receive instant notifications from within the iAdvize solution and chat with fans and visitors.
Thanks to social media targeting (keywords, trends, etc.), identify conversations that represent high value for your business and engage with those opportunities. Detect potential customers and influential internet users and make sure you don’t miss them!
Manage all real-time interactions (chats, calls, video calls and on social media) from one single solution. Support online visitors and reduce average handling time thanks to the conversational display.
For each post, measure the impact of your actions, analyse sentiments and trends. Assess social media engagement performance, improve how you handle social media interactions and reduce response times.
By tracking transactions, evaluate the tangible impact of your actions on conversion, sales, turnover and customer loyalty. Measure the ROI of your social customer service solution.
eDigitalResearch report looks into online customer service expectations in the UK
150% increase of online turnover thanks to Community Messaging!
Is chat not part of your Conversion Rate Optimisation strategy?
A member of our team will be in touch to show you how Social Media engagement could delight your online visitors and generate additional turnover for your business.